BRIAN NEVEU
Summary
25 years grocery management experience with same employer. Steady increases in responsibility. Excellent managerial and motivational as well as customer service/customer satisfaction/de-escalation skills. Strong knowledge of perishable and nonperishable foods, health and beauty, general merchandise, and alcohol sales.
Hardworking Grocery Sales Associate with customer service background and strong work ethic. Improved department organization and appearance and earned recognition for achievements. Impressive communications skills and customer focus leading to positive results.
* Looking to relocate to Horry County, SC
Overview
24
24
years of professional experience
1
1
Certification
Work History
Grocery Sales Manager
Big Y Foods
01.2005 - Current
- Currently oversee nonperishable foods and household products (HBC) and general merchandise for regional supermarket location with $31 million in annual sales.
- Prior experience managing dairy and frozen food.
- Prepare and manage budgets, P&L statements, and sales goals.
- Provide training in merchandising.
- Manage largest departments, bring in over $15 million in annual revenue (approximately 40% of overall store sales).
- Featured by senior management as a store to observe successful merchandising; hosted numerous site visits by managers from other locations.
- Top ten store corporate-wide for both employee engagement and customer engagement; steady rise in numbers since I moved to that store.
- Directly trained 10 employees who have moved up into management positions.
Assistant Grocery Sales Manager
Big Y Foods
01.2003 - 01.2005
Night Manager
Big Y Foods
01.2001 - 01.2003
- Supervised ~140 full- and part-time employees in all departments.
- Co-created training manual for night managers, still in use corporate-wide.
- Extensive involvement in loss prevention, customer behavior, and security issues, as largest store open at night in the host community of the state's largest public university campus.
Education
Electrical engineering
University of Massachusetts
Amherst, MAProfessional Training - customer service, food safety, sexual harassment awareness, accident investigation, performance evaluation, effective business communication, training, managing and retaining employees, communications, management, seafood service, Quality Circle leadership
Big Y Foods
Skills
- Strategic merchandising techniques
- Optimized store layout
- Strategic pricing development
- Performance evaluation
- Teamwork and collaboration
- Customer service
- Customer relationship management
- Detail-oriented
Accomplishments
- Supervised team of 15 staff members.
Certification
License to sell alcohol in supermarket.
Food Safety Certified.
Timeline
Grocery Sales Manager
Big Y Foods
01.2005 - Current
Assistant Grocery Sales Manager
Big Y Foods
01.2003 - 01.2005
Night Manager
Big Y Foods
01.2001 - 01.2003
Professional Training - customer service, food safety, sexual harassment awareness, accident investigation, performance evaluation, effective business communication, training, managing and retaining employees, communications, management, seafood service, Quality Circle leadership
Big Y Foods
Electrical engineering
University of Massachusetts
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