Brian Palazini
Webster,FL
Summary
Adaptable professional with 18 years of experience and a proven knowledge of customer satisfaction, hospitality management, and back-of-the-house operations. Aiming to leverage my skills to successfully fill the Management role at your company.
Overview
18
18
years of professional experience
Work History
Service Manager
Miller's Ale House - Hamlin
Winter Garden, FL
09.2023 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Monitored inventory levels and placed orders to replenish stock.
Manager Of Operations
The Cheesecake Factory at Mall of Millenia
04.2023 - 09.2023
Service Manager/Bar Manager/Kitchen Manager
Miller's Ale House
10.2014 - 04.2023
Assistant General Manager/Kitchen Manager
Gators Dockside of Waterford Lakes
04.2006 - 10.2014
- Implemented quality assurance protocols within the organization for consistent output quality standards
- Identified areas of process improvements for program policies and procedures
- Created and enforced policies and procedures to support compliance
- Maintained professional working relationships and promoted open lines of communication with staff
- Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes
- Schedule staff hours and assign duties
- Investigate and resolve complaints regarding food quality, service, or accommodations
- Count money and make bank deposits
- Establish standards for personnel performance and customer service
- Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities
- Monitor employee and patron activities to ensure liquor regulations are obeyed
- Schedule staff hours and assign duties
- Establish standards for personnel performance and customer service
- Keep records required by government agencies regarding sanitation, and food subsidies when appropriate
- Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted
- Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities
- Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control.
Education
High School Diploma -
Natick High School
Natick, MA06.1997
Skills
- Familiar with Aloha POS system
- Well versed with Hotschedules
- Familiar with some Excel Microsoft applications, Excel, Word, etc
- Team Leadership
- Multitasking and Organization
Timeline
Service Manager
Miller's Ale House - Hamlin
09.2023 - Current
Manager Of Operations
The Cheesecake Factory at Mall of Millenia
04.2023 - 09.2023
Service Manager/Bar Manager/Kitchen Manager
Miller's Ale House
10.2014 - 04.2023
Assistant General Manager/Kitchen Manager
Gators Dockside of Waterford Lakes
04.2006 - 10.2014
High School Diploma -
Natick High School