Brian Pepper
Summary
Dedicated RV Service and Parts manager with extensive technical certifications and a strong background in team leadership. Manages daily operations, resolves complex customer issues, and fosters positive relationships to enhance service quality and customer satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
RV Service and Parts Manager
Beaver Motors RV
Beaver Springs, Pennsylvania
03.2024 - Current
- Manages daily operations of service and parts departments efficiently.
- Coordinates inventory management and procurement for parts supply, ensuring timely availability for service operations.
- Supervises staff to uphold high-quality customer service standards, enhancing customer satisfaction.
- Resolves customer complaints promptly, strengthening customer relationships and loyalty.
- Collaborates with sales team to align parts availability with customer needs.
- Provides technical support for technicians when troubleshooting complex mechanical problems.
- Establishes goals for each technician based on individual strengths and weaknesses.
- Reviews repair orders for accuracy prior to billing customers for services rendered.
OWNER, RV MOBILE TECHNICIAN
Mustard Seed RV Repair
01.2017 - 02.2024
- Executed comprehensive interior and exterior services, including awning replacements, plumbing, HVAC, electrical, and septic work, to meet customer needs.
- Serviced diverse RV coach and motor home makes and models to ensure optimal operational performance.
- Delivered on-site RV services at local campgrounds, ensuring customer satisfaction.
- Coordinated daily schedules, utilizing time management and problem-solving skills to enhance service delivery.
- Conducted diagnostics planning and delegation to ensure seamless operational workflows.
GENERAL MANAGER
RV's Unlimited
Robertsdale, AL
01.2013 - 01.2017
- Managed dealership operations, overseeing daily activities in sales, service, and repair shop.
- Drove sales and service growth through implementation of innovative strategies.
- Managed profit and loss budget with precision and accountability to ensure financial health.
- Promoted exemplary customer service behaviors consistently.
- Facilitated customer purchasing and financing processes for new and pre-owned RVs.
- Maintained inventory levels of RVs and parts to meet demand.
- Developed staff by selecting growth opportunities for advancement.
- Ensured a safe work environment for employees and customers.
Education
Associate Degree - Automotive and Diesel Technology
Washington State Community College
Marietta, OH01-2000
Skills
- Problem solving
- Inventory management
- Parts procurement
- Customer relationship management
- Team leadership
- Technical support
- Staff training and development
- Repair order accuracy
- Service delivery improvement
- Service scheduling
- Parts ordering
- Employee evaluation
Professional References
- Mike Ewing, Owner of Ewing RV Repair, 251-269-0642
- Matt Heckathorn, Plant Manager at Sharpsville Container, 724-456-1522
- Joe Kopp, Lead Mechanic at Ottawa Co. OH Maintenance Garage, 419-967-0779
Certification
- Aqua Hot Certified
- Truma Certified
- Oasis Certified
- Dometic AC, Furnace, Water Heater, and Refrigerator Certified
- Coleman AC Certified
- Surburban Furnace and Water Heater Certified
- HWH Leveling and Slide Out Certified
- LCI Slide Out, Leveling, and Refrigerator Certified
- Powergear Certified
- BAL Slide Out Systems Certified
- Silverleaf Electronics Trained with Omniscope
- Firefly Electronics Certified
- Highly Experienced with Victron and Lithium Batteries
Timeline
RV Service and Parts Manager
Beaver Motors RV
03.2024 - Current
OWNER, RV MOBILE TECHNICIAN
Mustard Seed RV Repair
01.2017 - 02.2024
GENERAL MANAGER
RV's Unlimited
01.2013 - 01.2017
Associate Degree - Automotive and Diesel Technology
Washington State Community College