Brian Pulido
Pittsburg,CA
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. As well being a Shift Manager, successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives.
Overview
3
3
years of professional experience
Work History
Shift Manager
Mama kin Bar and Restaurant
San Jose, CA
06.2022 - Current
- Maintained consistent monitoring of work areas for cleanliness and organization standards.
- Resolved conflicts between employees or customers in a professional manner.
- Responded quickly and effectively to emergency situations as they arose.
- Provided coaching and guidance to team members when necessary to improve performance.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Ensured compliance with food safety regulations and quality standards.
- Facilitated effective communication between customers and kitchen staff for order accuracy and special requests.
- Delivered food orders promptly to customers according to restaurant standards.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Movie Theater Employee
Maya Cinemas
Pittsburg, CA
03.2021 - 06.2022
- Resolved customer complaints in a professional manner while maintaining company standards of quality service.
- Assisted with opening and closing duties such as counting money in the register drawer and setting up theaters for showings.
- Communicated effectively between departments regarding any changes or updates in services or policies.
- Worked closely with management team to complete assigned tasks efficiently.
- Assisted in training new employees on proper procedures for ticketing and concessions sales.
- Maintained cleanliness concession stand by refilling condiments, sanitizing cooking equipment and wiping down glass display cases.
- Prepared hot dogs, popcorn, nachos, pizza slices, pretzels, ice cream cones and other snacks according to recipes or instructions.
Education
High School Diploma -
Pittsburg Senior High School
Pittsburg, CA06-2022
Architecture
Diablo Valley College
Pleasant Hill, CASkills
- Staff Development
- Inventory Control
- Employee Training
- Tech-Savvy
- Cash Handling
- Bilingual
- Strong interpersonal skills
- Staff Management
- Food Running
- Exceptional customer service
- High-volume dining
- Liquor, wine, and food service
- Memory retention
Timeline
Shift Manager
Mama kin Bar and Restaurant
06.2022 - Current
Movie Theater Employee
Maya Cinemas
03.2021 - 06.2022
High School Diploma -
Pittsburg Senior High School
Architecture
Diablo Valley College
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