Summary
Overview
Work History
Education
Skills
Timeline
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Brian Reddy

Virginia Beach,VA

Summary

Results-driven professional with expertise in process optimization and data analysis. Enhanced operational efficiency and customer satisfaction by streamlining workflows and improving service delivery. Proven ability to drive measurable improvements in efficiency and retention through strategic insights and problem-solving.

Overview

17
17
years of professional experience

Work History

Mail Processing Clerk

GEICO
01.2015 - Current
  • Developed data-driven mail sorting processes: Applied advanced data analysis to enhance sorting techniques, ensuring timely and accurate mail delivery while optimizing efficiency, aligning with the goal of shaping scalable and efficient operations.
  • Optimized record-keeping systems: Implemented sophisticated data management methods to maintain precise transaction logs, enhancing transparency and facilitating the creation of detailed reports for financial decision-making.
  • Enhanced workflows through data analysis: Collaborated with teams to analyze and streamline mail processing workflows, identifying and addressing inefficiencies, and building scalable solutions that improve operational productivity.
  • Introduced data-backed sorting methodologies: Utilized data insights to refine sorting techniques, resulting in an increase in processing speed and resolving backlog issues, reflecting a commitment to automating and optimizing reporting processes.
  • Applied data analysis for issue resolution: Leveraged data to pinpoint and resolve mail-related challenges, ensuring high service quality and customer satisfaction, and demonstrating a proactive approach to understanding and solving operational problems.

Auto Insurance Agent

GEICO
08.2007 - 01.2015
  • Provided expert guidance to customers on auto insurance policies, ensuring they understood coverage options and selected plans that best met their needs, resulting increase in customer satisfaction scores that aligned with company goals.
  • Resolved customer inquiries and issues efficiently, maintaining a high level of professionalism and empathy, which contributed to increased improvement in customer retention rates.
  • Maintained accurate and up-to-date customer records in CRM systems, ensuring data integrity and facilitating seamless service delivery, leading to a clear reduction in customer callbacks and followups.
  • Collaborated with underwriting and claims departments to expedite claim approvals and resolve policy discrepancies, improving turnaround times and enhancing the overall customer experience.
  • Analyzed customer feedback to identify common service issues and implemented targeted improvements, resulting in a measurable increase in first-call resolution rates.

Education

Associate of Arts - Fine Arts

Tidewater Community College
Virginia Beach

Skills

  • Attention to Detail
  • Analytical Thinking
  • Problem Solving
  • Process Optimization
  • Data Management
  • Accuracy and Precision
  • Deadline-oriented
  • Adaptability

Timeline

Mail Processing Clerk

GEICO
01.2015 - Current

Auto Insurance Agent

GEICO
08.2007 - 01.2015

Associate of Arts - Fine Arts

Tidewater Community College

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