Dedicated professional with strong customer service, process improvement, and performance monitoring skills. Proven ability to train and mentor teams, ensuring operational excellence and high-quality support in dynamic environments.
Overview
12
12
years of professional experience
Work History
Lead Service Support Rep/Scale Up Support
Thermo Fisher Scientific
New Haven, Connecticut
01.2022 - Current
Served as the primary point of contact for escalated service issues, ensuring timely and effective resolution.
Trained and mentored new and existing team members.
Coordinated with cross-functional teams to streamline processes and improve service delivery.
Monitored performance data to meet service-level expectations.
Recognized for adaptability, dependability, and maintaining high-quality support in dynamic, high-volume environments.
Supported scale-up pharmaceutical development by coordinating raw material logistics and inventory for high-volume chemical processes.
Managed procurement, receiving, and tracking of raw chemical materials to ensure uninterrupted R&D, and production timelines.
Worked closely with suppliers to manage lead times, documentation (CoAs, SDS), and quality specifications of chemical inputs.
Regional Site Specialist
Thermo Fisher Scientific
Remote, CT
12.2019 - 01.2022
Provided interim support for multiple sites during staff PTO, extended leave, or unfilled positions to ensure seamless operations.
Adapted quickly to different site environments and team dynamics to maintain consistency and performance.
Stepped into roles across various departments or units, delivering reliable coverage until full-time staff were hired.
Maintained workflow continuity, upheld standard operating procedures, and minimized disruptions during transitions.
Demonstrated flexibility and initiative by managing varying responsibilities across multiple locations.
Senior Site Specialist
Thermo Fisher Scientific
Orange, CT
05.2018 - 12.2019
Assisted in training new staff on safety protocols and operational procedures.
Collaborated with cross-functional teams to resolve site-related issues effectively.
Managed project documentation and maintained accurate records for site activities.
Developed and implemented strategies to improve site performance and reliability.
Organized meetings to discuss project updates and address team concerns promptly.
Site Specialist- Yale University
Thermo Fisher Scientific
Orange, CT
11.2013 - 05.2018
Managed site operations to ensure compliance with safety regulations and protocols.
Managed inventory levels and tracked supplies for laboratory operations.
Assisted in the implementation of process improvements for efficiency.
Maintained documentation for regulatory compliance and audits.