Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Brian Rooney

Townsend,MT

Summary

Talented Owner with excellent marketing, customer service and facility oversight skills and more 29 years of experience. Highly effective and comfortable working with people at all levels in organization.

Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

After 29 years of being involved with Townsend Marine I had the opportunity to sell the business in January 2022. This allows me to pursue another journey and try something new. I am excited for my next challenge ahead.

Overview

28
28
years of professional experience

Work History

Owner

Townsend Marine
Townsend, MT
01.2008 - Current
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
  • Optimized team hiring, training and performance.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
  • Devised processes to boost long-term business success and increase profit levels.
  • Managed and purchase Marine and Recreation Dealership, growing revenue from 2.5 Million to $ 10 Million in the 15 years of ownership
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
  • Trained and developed team members to build human capital.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.

Sales Manager

Townsend Marine
Townsend, MT
01.1998 - 01.2008
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Organized promotional events and interacted with community to increase sales volume.
  • Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
  • Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
  • Aggressively pursued competitive accounts by differentiating company from competitors.

Service Manager

Townsend Marine
Townsend, MT
01.1996 - 01.1998
  • Met with customers to discuss service needs and offer available solutions.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.

Service Technician

Townsend Marine
Townsend, MT
03.1994 - 01.1996
  • Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Explained diagnostic findings to customers and outlined repair or service options.

Education

Associates - Small Engine Mechanics And Repair Technology

Missoula College of Technology
Missoula, MT
05.1994

High School Diploma -

WSS High School
WSS, MT 59644
05.1992

Skills

  • Microsoft Office
  • Records Organization and Management
  • Focus and Follow-Through
  • Sales Promotion
  • Sales Tracking
  • Annual Planning
  • Microsoft Outlook
  • Industry Expertise
  • Customer Service
  • Employee Motivation and Performance
  • Performance Assessment
  • Microsoft Excel

Accomplishments

Have maintained a top volume level status with Lund Boat company for the past 15 years. Top 5 volume dealer for 9 out of the 15 years with 6 years being Top 10 volume dealer.


Lund Dealer council member from 2009- present working directly with company to develop and continued winning product.


Have maintained highest CSI levels amongst all companies associated with.


Proud to have maintained a loyal employee base with very little turnover within our operation.

Timeline

Owner

Townsend Marine
01.2008 - Current

Sales Manager

Townsend Marine
01.1998 - 01.2008

Service Manager

Townsend Marine
01.1996 - 01.1998

Service Technician

Townsend Marine
03.1994 - 01.1996

Associates - Small Engine Mechanics And Repair Technology

Missoula College of Technology

High School Diploma -

WSS High School

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Brian Rooney