Patient Account Representative
Med-Metrix
Massachusetts
- 03.2026
- Facilitated resolution of patient billing inquiries and discrepancies.
- Executed processing of insurance claims utilizing industry-standard software systems.
- Oversaw maintenance of accurate patient account records to uphold regulatory compliance.
- Trained new team members remotely to facilitate effective account resolutions. Provided guidance on navigating complex websites to locate remittance advices. Offered support to new team members to promote a seamless transition to the team.
- Facilitated collaboration among team members to optimize billing processes.
- Facilitated collaboration with healthcare providers to secure essential documentation for claims processing.
- Facilitated support for colleagues during peak periods and absences, demonstrating strong teamwork and collaboration skills.
- Evaluated insurance eligibility and confirmed coverage details to enhance claim processing efficiency.
- Streamlined patient account processing to enhance billing accuracy and payment collection efficiency.