Brian Rudd
Battle Creek,MI
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
16
16
years of professional experience
Work History
Sales Associate
Heritage Chevrolet
01.2019 - Current
- Increased sales by offering advice on purchases and promoting additional products.
- Promoted and up-sold products and services to meet needs of customers.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Negotiated contracts with clients and developed relationships with key personnel.
- Generated new leads through networking and attending industry events.
- Utilized CRM software to manage customer accounts and track performance metrics.
Recreation Assistant
Hope Network Neuro Rehabilitation
08.2017 - 01.2019
- Organized recreation and therapy programs congruent with participants' therapy goals, abilities and personal interests.
- Encouraged clients with special needs and circumstances to acquire new skills and get involved in health-promoting leisure activities.
- Maintained detailed records outlining patient treatment plans, progress updates, treatment adjustments, goal achievements and outcomes.
- Prepared and submitted reports and charts to treatment team to reflect patient reactions and evidence of progress or regression.
Personal Trainer
BRuddFit
04.2016 - 06.2017
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Demonstrated proper technique for exercises to avoid injuries.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Assisted clients with personal fitness goals through realistic objectives.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
Warehouse Associate
Best Buy
03.2015 - 04.2016
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Team Lead
Target
04.2007 - 06.2014
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Directed and supervised team of 20 engaged in sales transactions and loyalty development
Education
No Degree - Psychology
Southern New Hampshire University
Hooksett, NH10.2025
Skills
- Client Needs Assessment
- Lead Generation
- Sales and Marketing Strategy
- Business Development
- Client Rapport-Building
- Registration Paperwork
- Critical Thinking
- Prospecting Skills
Timeline
Sales Associate
Heritage Chevrolet
01.2019 - Current
Recreation Assistant
Hope Network Neuro Rehabilitation
08.2017 - 01.2019
Personal Trainer
BRuddFit
04.2016 - 06.2017
Warehouse Associate
Best Buy
03.2015 - 04.2016
Team Lead
Target
04.2007 - 06.2014
No Degree - Psychology
Southern New Hampshire University
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