Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
22
22
years of professional experience
Work History
Mortgage Loan Officer
Chris Doering Mortgage
07.2020 - Current
Explained different types of loans pertaining to client situations.
Reviewed loan files and updated to match current standards.
Fielded customer complaints and provided solutions.
Worked with underwriters to fix application problems and resolve issues.
Developed and implemented marketing campaigns to generate new business opportunities.
Negotiated loan terms and conditions with clients to maximize profitability.
Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
General Sales Manager
Gainesville Buick GMC
01.2018 - 04.2020
Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
Developed and implemented comprehensive salesperson training program.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
General Sales Manager
Gainesville Accura
01.2017 - 01.2018
Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
Developed and implemented comprehensive salesperson training program.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Sales Manager
Gainesville Buick GMC
05.2003 - 12.2016
Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Attended industry events and conventions to expain sales opportunities.
Demonstrated products to show potential customers benefits and advantages and encourage purchases.