Brian Rusin
Williamsville,NY
Summary
Seasoned Dispatcher and Advanced Emergency Medical Technician with over 10 years of experience at Erie County Sheriff's Office and Twin City Ambulance. Excelled in high-stress environments, demonstrating exceptional decision-making and active listening skills. Proven track record in training new hires and enhancing emergency response efficiency.
Overview
19
19
years of professional experience
Work History
Dispatcher
Erie County Sheriff's Office
03.2015 - Current
Provided Emergency care to the residents of Amherst, Clarence, Akron, Newstead, town of Tonawanda, City of Tonawanda, North Tonawanda and the town of Grand island.
Spent 7 years as a Field Training Officer
Advanced Emergency Medical Technician
Lancaster Volunteer Ambulance
07.2019 - 11.2022
Provide emergency medical care to the residents of Lancaster, Depew and the town and village of Alden
Advanced Emergency Medical Technician
Twin City Ambulance
09.2005 - 12.2018
Provided Emergency care to the residents of Amherst, Clarence, Akron, Newstead, town of Tonawanda, City of Tonawanda, North Tonawanda and the town of Grand island.
Spent 7 years as a Field Training Officer
Education
Associate In Fire Protection Techniko - Fire Science
Erie Community College
Buffalo, NY06.2007
High School Diploma -
Williamsville East Highschool
Williamsville, NY07.2004
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Dispatch software
- Stress tolerance
- Time management
- Dispatching procedures
- Prioritizing calls
- Problem-solving
- Customer relations
- Dispatch coordination
- Communication equipment operation
- Dispatching field personnel
- Incident reporting
- Database updates
- Conflict resolution
- Technical aptitude
- Verbal and written communication
- Map reading
- Record keeping
- Emergency protocols
- Equipment management
- Monitoring field personnel
- Training new hires
- Software proficiency
- Call handling
- Radio communication
- Critical thinker
- Effective communications
Timeline
Advanced Emergency Medical Technician
Lancaster Volunteer Ambulance
07.2019 - 11.2022
Dispatcher
Erie County Sheriff's Office
03.2015 - Current
Advanced Emergency Medical Technician
Twin City Ambulance
09.2005 - 12.2018
Associate In Fire Protection Techniko - Fire Science
Erie Community College
High School Diploma -
Williamsville East Highschool
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