Brian Scardone
Trenton,NJ
Summary
Accomplished General Manager recognized for implementing strategic operational initiatives that elevate business performance. Committed to maximizing profitability through effective staff mentoring and strong customer engagement.
Overview
16
16
years of professional experience
1
1
Certification
Work History
General Manager
Sonic Drive-In, Munson Restaurants Group
04.2020 - 02.2026
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Formulated policies and procedures to streamline operations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
Auto Detailer
Maaco Auto Body
02.2019 - 04.2020
- Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Maintained clean, tidy and safe work environment.
General Manager
Miracle Pub
09.2016 - 01.2019
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Managed and motivated employees to be productive and engaged in work.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Assistant General Manager
Spicy’s Bar and Grill
02.2010 - 09.2016
- Established team priorities, maintained schedules and monitored performance.f
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
High School Diploma -
McCorristin Catholic High School
Trenton, NJ06.1988
Skills
- Vendor relationships
- Interpersonal skills
- P&L management
- Schedule management
- Supply chain management
- Staffing
- Vendor partnerships
- Expense control
- Profit generation
- Staff training and development
- Budget allocation
- Team leadership
- Sound judgment
- Cost reductions
- Multi-unit operation management
- Profit and loss accountability
- Motivation
- Event management and promotion
- Loss prevention
- Staff management
- Deadline oriented
- Team player
- Customer relations
- Problem resolution
- Performance evaluations
- Customer retention
Certification
Serv-Safe Manager Certification
Serv-Safe Food Handler Certification
Timeline
General Manager
Sonic Drive-In, Munson Restaurants Group
04.2020 - 02.2026
Auto Detailer
Maaco Auto Body
02.2019 - 04.2020
General Manager
Miracle Pub
09.2016 - 01.2019
Assistant General Manager
Spicy’s Bar and Grill
02.2010 - 09.2016
High School Diploma -
McCorristin Catholic High School