Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Health Coaching
Timeline
Generic

Brian Steele

Orlando,FL

Summary

Ohio University Alumnus driven to provide exceptional customer care. Dedicated to maintain efficient operative systems in customer experience; through effective communication and connectivity. Using different department resources to orchestrate United Airlines values in core4 safety, efficiency, caring and dependability. Highly skilled in responding to emergency situations and remaining cool under pressure.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Flight Attendant

United Airlines
Chicago, IL
03.2019 - Current
  • Provided safety and customer satisfaction standards exceeding FAA and CORE4 requirements
  • Promoted multiple incentives for United Airlines current and potential passengers with mileage plus awards
  • Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
  • Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.

Associate Mortgage Specialist

Guaranteed Rate
Chicago, IL
04.2018 - 03.2019
  • Creatively solved business problems while specializing in organizational development, marketing and production management with track record of meeting revenue and profit goals.
  • Developed new business and increased sales through targeted market penetration, extensive training, business partnerships and customer relationships.
  • Fielded customer complaints and provided solutions.
  • Managed over one hundred phone calls per day increasing sales.

Account Coordinator

C.H. Robinson Worldwide
Chicago, IL
01.2017 - 04.2018
  • Liaised with internal teams to facilitate proper previous and post-sales service.
  • Asked appropriate open-ended questions to discover customers' needs and requirements.
  • Produced revenue and expense projections and enrollment results for internal and external distribution.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills

Lead Account Manager / Jr. Banker

Congressional Bank
Columbus, OH
01.2016 - 01.2017
  • Generate cold calls into potential leads with exceptional customer service
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities

Conference Assistant

Ohio University Event Services
Athens, Ohio
01.2013 - 01.2014
  • Oversaw conference rooms, directed visitors, managed reservation system, answered questions and coordinated with vendors.
  • Facilitated communication between teams handling catering, audio visual and room setup.
  • Managed administrative logistics of events planning, event booking and event promotions.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement

Student Intern

City of Cleveland, Collection Agency
Cleveland, OH
01.2010 - 01.2014
  • Reported back to instructor to receive day-to-day tasks and responsibilities.
  • Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
  • Gained operational knowledge and supported departmental needs.
  • Helped with administrative support by managing incoming calls, coordinating files and sorting mail.

Education

Bachelors of Fine Arts -

Ohio University
Athens, OH
05.2014

Master of Arts -

Hope International University
Fullerton, CA
06.2023

MBA -

Hope International University
Fullerton, CA
01.2024

Skills

  • Problem Solving
  • Ticket Checks
  • Speech Clarity
  • Verbal and Written Communication
  • Individual and group instruction
  • Complex Problem Solving
  • Decision Making
  • Performance Management
  • Meeting Trends Analysis
  • Customer rapport

Accomplishments

  • Provided exceptional service to travelers and ensured that issues were resolved quickly, resulting in an above-average performance rating.
  • Developed the meaning of teamwork through bond and brotherly principles while working together to bettering our communities through tenacity and leadership
  • Developed and created overall budgets for activities, events, and major functions throughout the year
  • TEFL CERTIFIED:
  • Teaching English as a Foreign Language
  • Studied multiple behaviors and learning patters to create a safe environment digitally in the classroom
  • Learned to created develop environmental skills of all ages to increase their confidence in learning ability
  • Prepare and sharpen adult students to write professional letters, essays, mission statements, and business plans for their career fields

Affiliations

Ohio University Black Excellence Member/Recipient 2013 – Present Betsy Scholarship Recipient 2012 Alpha Lambda Delta Honor Society Member 2010 – Present Euclid Scholars Member/Recipient 2009 - Present PROFESSIONAL DEVELOPMENT: Kappa Alpha Psi Fraternity Inc. Athens, OH Active Member/Project Manager 2012-Present

Certification

  • Certified TEFL Teacher, Enflish First

Health Coaching

Assist clients to Transform their mind and body utilizing the STAR method. I have successfully helped individuals lose over seventy pounds, provided knowledge and guidance in which clients have found healthy life experiences. Examples: On Purpose careers, Healthy relationships, and community of positive like-minded individuals.


Timeline

Flight Attendant

United Airlines
03.2019 - Current

Associate Mortgage Specialist

Guaranteed Rate
04.2018 - 03.2019

Account Coordinator

C.H. Robinson Worldwide
01.2017 - 04.2018

Lead Account Manager / Jr. Banker

Congressional Bank
01.2016 - 01.2017

Conference Assistant

Ohio University Event Services
01.2013 - 01.2014

Student Intern

City of Cleveland, Collection Agency
01.2010 - 01.2014

Bachelors of Fine Arts -

Ohio University

Master of Arts -

Hope International University

MBA -

Hope International University
Brian Steele