Brian True
Roseville,CA
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
6
6
years of professional experience
Work History
Shift Lead
Crestwood Mental Health
02.2022 - Current
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Developed and implemented new processes and procedures to streamline operations.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved complaints and issues and offered thoughtful solutions to maintain client and staff satisfaction.
- Performed daily educational groups with residents to help improve residents well-being and self sufficiency
Lead Mover
Moving With Grace
03.2021 - 01.2022
- Communicated with customers courteously and professionally to drive satisfaction.
- Arranged items at destination according to customer requests and instructions.
- Loaded and unloaded trucks with customer possessions or merchandise
- Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions, and weight.
- Trained new employees proper moving methods, procedures, and protocol
Shift Monitor
WellSpace Health
12.2017 - 01.2020
- Attended to needs of residents and informed staff personnel of unusual behavior or health problems.
- Provided mental, emotional and physical support to resident's using positive reinforcement and DBT training.
- Offered and lead groups to help residents manage symptoms, triggers and relapses
- Distributed medication to residents following all medical procedures and protocols.
- Trained new staff of their duties, policies and procedures
Education
Bachelor of Arts - Theology
The King's University
Southlake, TX08.2027
High School Diploma -
Capital Christian High School
Sacramento, CA01.2008
Skills
- Employee Relations
- Speech Writing
- Prepare Speeches
- Creative Strategies
- Positive Reinforcement Methods
- Crisis Response
- Individual and Group Counseling
- Case Management and Documentation
- Coping Methods
- Exceptional Problem Solver
- Behavior Redirection
- Alcohol and Substance Abuse
Timeline
Shift Lead
Crestwood Mental Health
02.2022 - Current
Lead Mover
Moving With Grace
03.2021 - 01.2022
Shift Monitor
WellSpace Health
12.2017 - 01.2020
Bachelor of Arts - Theology
The King's University
High School Diploma -
Capital Christian High School
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