Brian White
HAWTHORNE,CA
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Seasoned automotive repair professional adept at inspecting, troubleshooting and repairing wide range of vehicles and issues. Knowledgeable about service schedules, well-versed in reading technical documentation and warranty process. ( BMW/MINI Certified with high voltage training )
Overview
30
30
years of professional experience
1
1
Certification
Work History
Automotive Service Advisor
Long Beach BMW/MINI
01.2022 - Current
- After 10 years working in the shop as a BMW/MINI Technician, I have moved into the service advisor position to further my knowledge and experience, With more than 14 years of technical experience I have been able to deliver a excellent level of confidence to our clients, with my background I am able to explain repairs and concerns on many levels that has been very beneficial in delivering the best possible customer experience to all BMW and MINI clients, While ensuring their vehicles are serviced and returned to them in a timely manner, keeping client updated as to progress along the way, with a goal of 100% customer satisfaction.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
Lead Technician
Long Beach BMW/MINI
09.2011 - 01.2022
- Mentored junior technicians in maintenance, repair and reporting duties.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Planned, scheduled, and delegated daily work to team of employees.
- Performed troubleshooting and diagnosis on malfunctioning vehicles.
Technician
South Bay BMW/MINI
02.2008 - 09.2011
- CSI above National Average
- Assisted customers on service drive to ensure that their concerns are properly diagnosed
- Performed Pre-Delivery Inspections on new vehicles
- Assisted with overflow work from BMW service if needed
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
Logistics Manager
Fireballed Racing
01.2005 - 01.2008
- Managed daily operations for aftermarket parts manufacturing and research and development
- Maintained relationships with vendors, suppliers and sponsors
- Managed inventory and scheduled delivery of parts and materials
- Scheduled logistics for race team including route planning and travel
- Monitored logistics performance and identified improvement opportunities.
Owner/operator
Auto Express
01.1994 - 01.2005
- Provided elite level detailing services to consumers as well as businesses
- Created advertising material, responsible for promotion and advertising accounts
- Managed and maintained all customer accounts
- Performed all aspects of accounts Receivable and payable
- Responsible for all scheduling, routing, and quality control
- Collaborated with product suppliers and assisted their team with vehicle detailing at trade shows such as SEMA (worked with Meguires)
- Maintained vehicles for OEMs at Los Angeles Auto Show including staffing te show to keep vehicles clean during show hours.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
Education
Hawthorne High School
Hawthorne, CASkills
- Customer service
- CDK
- High voltage
- Service advisor
- Level 1 technician /Master tech
- Microsoft office
- Team leader
- Documentation and Reporting
- Complaint Resolution
- Technical Support
- Sales Expertise
- Attention to Detail
- Expectation Setting
- Problem-Solving
Certification
High voltage certified BEV and PHEV - BMW Group
Timeline
Automotive Service Advisor
Long Beach BMW/MINI
01.2022 - Current
Lead Technician
Long Beach BMW/MINI
09.2011 - 01.2022
Technician
South Bay BMW/MINI
02.2008 - 09.2011
Logistics Manager
Fireballed Racing
01.2005 - 01.2008
Owner/operator
Auto Express
01.1994 - 01.2005
Hawthorne High School
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