Brian Zacarias
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Guest Services Specialist
Jyzen
Mill Valley, CA
03.2024 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Confirmed appointments, communicated with clients, and updated client records.
- Enhanced customer satisfaction with timely coordination of appointments and service requests.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Sales Associate/Front Desk
StretchLab
02.2022 - 01.2024
- Assist the General Manager with new membership sales by bringing new members to the studio and booking them for Intro Classes
- Educate first time clients on the type of stretching done in studio, what their first appointment would look like and explain the benefits of stretching
- Built relationships with customers to encourage repeat business.
- Book quality appointments to achieve monthly sales quota and follow-up with leads and missed intro classes
- Helped come up with promotions to drive new membership sales
- Worked with others to make sure the studio was running effectively and smoothly.
Merchandising Associate
Crate and Barrel
09.2015 - 01.2022
- Assisted customers with online and in store sales using Point of Sale terminal insuring satisfaction
- Streamlined inventory management with accurate record-keeping and timely stock replenishment.
- Trained and managed merchandising associates to uphold company standards in customer service and product information.
- Increased online fulfillment orders by 300% since the start of COVID via the store's online ordering system and FedEx/UPS
- Spearheaded a new project to efficiently keep track of customer orders in terms of aging reports, and contacting customers regarding their orders.
Education
Associates of Arts in Kinesiology -
College of Marin
Bachelor of Science - Kinesiology
Sacramento State University
Sacramento, CA06.2027
Skills
- Exceptional communication
- Problem-solving skills
- Customer Service
- Organization skills
- Guest Relations
- Data Entry
- Detail Oriented
- Teamwork and Collaboration
References
- Wendy McGrane, General Manager, StretchLab, 100 Shoreline Highway, Suite 210A, Mill Valley, CA, 94941, (415) 729-0449
- Dawn Gilbert, Studio Manager, StretchLab, 228 Bon Air Center, Greenbrae, CA, 94904, (415) 448-5572, greenbraegm@stretchlab.com
- Robert Girolo, Assistant Store Manager, Operations, Crate and Barrel, 320 Corte Madera Town Center, Corte Madera, CA, 94925, (415) 924-5412, rgirolo@crateandbarrel.com
Timeline
Guest Services Specialist
Jyzen
03.2024 - Current
Sales Associate/Front Desk
StretchLab
02.2022 - 01.2024
Merchandising Associate
Crate and Barrel
09.2015 - 01.2022
Associates of Arts in Kinesiology -
College of Marin
Bachelor of Science - Kinesiology
Sacramento State University