Brian Zhang
Bellbrook
Summary
Dynamic and detail-oriented professional with proven customer service skills honed at Kettering Spa. Expert in scheduling and data entry, ensuring seamless appointment management. Recognized for enhancing community outreach through effective event coordination as a Student Volunteer with the National Honor Society. Committed to delivering exceptional experiences and fostering collaboration.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Kettering Spa
01.2019 - Current
- Greeted and assisted visitors, ensuring a positive first impression of front desk operations.
- Managed incoming calls, directing inquiries to appropriate departments efficiently.
- Utilized appointment scheduling software to manage calendars and minimize conflicts effectively.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Organized, maintained and updated information in computer databases.
- Confirmed appointments, communicated with clients, and updated client records.
Student Volunteer
National Honor Society, NHS
06.2022 - 05.2025
- Assisted with event planning and coordination for community outreach programs.
- Engaged with diverse groups to promote awareness of volunteer opportunities.
- Collaborated with team members to develop educational materials for workshops.
- Supported logistics for events by organizing supplies and resources effectively.
- Took and followed detailed directions from others.
- Adapted quickly to changing priorities while maintaining focus on key tasks.
- Enhanced community outreach by organizing and participating in various volunteer events.
Education
High School Diploma -
Bellbrook High School
Bellbrook, OH05-2025
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Data entry
- Scheduling
- Scheduling appointments
- Community service
- Team collaboration
- Creativity and innovation
- Social interaction
Languages
English
Native or Bilingual
Chinese (Mandarin)
Limited Working
French
Elementary
Timeline
Student Volunteer
National Honor Society, NHS
06.2022 - 05.2025
Front Desk Receptionist
Kettering Spa
01.2019 - Current
High School Diploma -
Bellbrook High School
Similar Profiles
Jessica FigueroaJessica Figueroa
Project Coordinator at Sloan Kettering Institute at Memorial Sloan KetteringProject Coordinator at Sloan Kettering Institute at Memorial Sloan Kettering
Corinna BayesCorinna Bayes
Acute Care Nurse Practitioner at Kettering Health Network- Kettering Health DaytonAcute Care Nurse Practitioner at Kettering Health Network- Kettering Health Dayton
BRITTANY RETZSCHBRITTANY RETZSCH
Trauma Nurse Assistant at Kettering Health- KetteringTrauma Nurse Assistant at Kettering Health- Kettering
Braeden GrissomBraeden Grissom
ToGo Specialist (Certified Trainer) at Cheddars Scratch KitchenToGo Specialist (Certified Trainer) at Cheddars Scratch Kitchen
Ethan SaumEthan Saum
Construction Worker at Stellar PropertiesConstruction Worker at Stellar Properties