Briana Banuelos
San Antonio,TX
Summary
Support administrative needs of unit by efficiently coordinating paperwork, records and supplies to meet typical demands. Service-oriented, reliable and hardworking team player. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Unit Clerk
University Health Hospital
San Antonio, TX
11.2023 - Current
- Performed data entry into an electronic health record system.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Coordinated interactions among patients, families, and healthcare staff to enhance understanding.
- Answered inquiries regarding policies, procedures, and services offered by the hospital or clinic setting.
- Conducted data entry tasks, ensuring the accuracy of patient and administrative information.
- Answered phone calls, providing courteous and informative responses to inquiries.
- Managed patient records and ensured accurate data entry into hospital systems.
- Organized department files to enhance accessibility for healthcare providers.
- Recorded patient data in permanent records while maintaining HIPAA compliance and internal standards to protect individual medical information.
- Assisted with patient transport arrangements, ensuring safe and timely transfers.
- Trained new unit clerks and volunteers, enhancing team collaboration and knowledge sharing.
- Maintained accurate and up-to-date patient medical records, adhering to confidentiality policies.
- Provided technical support for hardware and software issues across the organization.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
- Escalated complex issues to senior technical staff, and ensured proper follow-through until resolved.
Manager/Associate
Express La Cantera
03.2018 - 05.2025
- Manage the daily operations of the retail store, ensuring that sales targets are met and the store is well-stocked and presented.
- Develop and implement strategies to boost sales, monitor sales data, and adjust tactics to meet sales goals.
- Supervise, train, and assist employees, including hiring, scheduling shifts, and conducting performance evaluations to enhance team productivity and customer service.
- Ensure high standards of customer service are maintained, addressing customer inquiries and complaints promptly to enhance satisfaction and loyalty.
- Developed staff schedules to ensure adequate coverage during peak hours, enhancing customer service.
- Implemented visual merchandising strategies to effectively promote seasonal items and drive sales.
- Coordinated inventory management and stock replenishment to maintain optimal stock levels and support sales.
- Resolved network issues to improve overall connectivity and functionality.
- Configured new devices for user deployment and setup, ensuring functionality.
- Assisted in setting up computers and printers to ensure operational readiness.
- Diagnosed and repaired computer systems, including laptops, desktops, tablets, printers, networks.
- Maintained accurate records of all customer interactions using ticketing system software.
Registered Behavior Technician (RBT)
Cole Health
Schertz, TX
04.2023 - 07.2024
- RBTs are responsible for executing behavior intervention plans (BIPs) designed by BCBAs.
- Worked directly with clients to teach new skills, reduce problem behaviors, and reinforce positive behaviors, enhancing client engagement and development.
- Spend significant time interacting with clients, providing one-on-one support, and using positive reinforcement strategies to encourage desired behaviors.
- Collected and documented data on client progress during each session.
- Utilized data collection tools to regularly measure and analyze effectiveness of interventions, informing necessary adjustments to treatment plans.
- Authored session notes and progress reports to document client care, ensuring accurate tracking of progress and consistency in intervention strategies.
- Worked with team members to troubleshoot and resolve technical issues efficiently.
- Provided assistance in setting up new computers, printers, and other IT-related equipment.
- Backed up data on a regular basis and consistently updated disaster recovery procedures to prepare for security incidents.
Education
Bachelor’s - Psychology
Texas A&M International University
Laredo, TX12-2022
High school or equivalent -
Fox Tech High School
San Antonio, TX06-2018
Skills
- Data Entry
- Record management
- HIPAA compliance
- Unit administration
- Microsoft Office Products
- IT Support
- Technical Support
- System Maintenance
- Analyzing Information
- Problem solving
- Analytical thinking
- Attention to Detail
- Teamwork
- Bilingual support
Languages
- English, Fluent
- Spanish, Expert
Timeline
Unit Clerk
University Health Hospital
11.2023 - Current
Registered Behavior Technician (RBT)
Cole Health
04.2023 - 07.2024
Manager/Associate
Express La Cantera
03.2018 - 05.2025
Bachelor’s - Psychology
Texas A&M International University
High school or equivalent -
Fox Tech High School