Summary
Overview
Work History
Education
Skills
Timeline
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Briana Boiler

Ocala,FL

Summary

Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.

Overview

2
2
years of professional experience

Work History

Hotel Front Desk Agent

Comfort Suites North
09.2022 - Current
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
  • Collected room deposits, fees, and payments.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Trained new front desk agents on policies and procedures, ensuring consistent execution of hotel standards.
  • Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.

Housekeeping Cleaner

Comfort Suites North
03.2022 - 09.2022
  • Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
  • Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
  • Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
  • Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.

Education

High School Diploma -

Forest High School
Ocala, FL
05.2023

Skills

  • Guest Relations
  • Initiative-taking
  • Reservation Management
  • Teamwork orientation

Timeline

Hotel Front Desk Agent

Comfort Suites North
09.2022 - Current

Housekeeping Cleaner

Comfort Suites North
03.2022 - 09.2022

High School Diploma -

Forest High School

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Briana Boiler