Summary
Overview
Work History
Education
Skills
Timeline
Generic

Briana Brunson

Goldsboro,NC

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Amazon
10.2023 - Current
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Processed customer service orders promptly to increase customer satisfaction.

Food Production Worker

Butterball
07.2019 - 10.2023
  • Operated food production equipment safely and responsibly for quality output.
  • Broke down, cleaned, and sanitized work stations at end of shift.
  • Worked in production to improve efficiency.
  • Adhered to company safety policies and procedures for proper food safety and sanitation.
  • Maintained clean work areas for optimal food quality.
  • Observed company safety procedures and standards when operating machinery, using sharp tools and handling chemicals.

Office Assistant

AGRO Merchants Group
03.2015 - 07.2019
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained and updated office records, both digital and physical.
  • Dispatch truckers & assign doors to be unloaded/ loaded.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.

Education

Some College (No Degree) - Office Administration

Sampson Community College
Clinton, NC

Skills

  • Scheduling
  • Data Entry
  • Filing
  • Documentation
  • Critical Thinking
  • Friendly, Positive Attitude
  • Time Management
  • Computer Skills
  • Team Building

Timeline

Customer Service Representative

Amazon
10.2023 - Current

Food Production Worker

Butterball
07.2019 - 10.2023

Office Assistant

AGRO Merchants Group
03.2015 - 07.2019

Some College (No Degree) - Office Administration

Sampson Community College

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Briana Brunson