Briana Chavarillo
Bernalillo
Summary
Dedicated front desk professional with experience in managing patient flow and maintaining accurate records. Strong skills in customer relationship management and insurance verification, contributing to efficient office operations and enhanced patient experiences.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Accent On Vision East Dr. Renee Fuemmeler
7121 Prospect Pl NE Albuquerque
03.2025 - 02.2026
- Greeted patients warmly and managed front desk operations daily.
- Scheduled appointments and coordinated patient flow efficiently.
- Handled incoming calls and addressed patient inquiries promptly.
- Maintained accurate patient records and updated information regularly.
- Processed insurance claims and verified patient coverage details.
- Collaborated with team members to ensure smooth office operations.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all patients were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of patient information.
- Handled payment processing and provided patients with receipts and proper bills and change.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Explained policies and procedures to visitors.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Verified identity documents for new patients accordance with company policies.
Vessel Health Clinic and Lifestyle
Dr. Harvey White
10601 4th St. NW Albuquerque
10.2024 - 03.2025
- Greeted patients warmly and managed front desk operations daily.
- Scheduled appointments and coordinated patient flow efficiently.
- Handled incoming calls and addressed patient inquiries promptly.
- Maintained accurate patient records and updated information.
- Assisted in preparing examination rooms for patient visits.
- Collaborated with team members to ensure smooth office operations.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Performed data entry into computer systems to maintain accurate records of patient information.
Foot and Ankle Specialist of NM
Dr. Steven Wrege
5111 Juan Tabo Blvd. NE Albuquerque
05.2022 - 08.2024
- Communicated effectively with patients regarding treatment plans.
- Assisted in patient intake and registration processes.
- Coordinated scheduling for patient appointments and follow-ups.
- Led front desk operations to ensure smooth patient flow.
- Managed electronic health records and maintained data accuracy.
- Collaborated with staff to improve operational workflows and efficiency.
- Participated in ongoing training and compliance activities.
- Maintained accurate records of patient interactions and feedback.
Education
HCA-C Certificate - Health Care Administration
Pima Medical Institute
Albuquerque, NM10-2021
High School Diploma -
Bernalillo High School
Bernalillo, NM05-2006
Skills
- Front desk operations
- Electronic health records
- EHR and insurance verification
- Insurance verification
- Customer relationship management
- Data entry
- Knowledge in medical terminology and abbreviations
- Phone etiquette
- Verbal and written communication
- Oral and writing communication
- Attention to detail
- Time management
- Problem solving
- Conflict resolution
- Administrative skills
- Accurately type more than 50 WPM
Timeline
Front Desk Receptionist
Accent On Vision East Dr. Renee Fuemmeler
03.2025 - 02.2026
Vessel Health Clinic and Lifestyle
Dr. Harvey White
10.2024 - 03.2025
Foot and Ankle Specialist of NM
Dr. Steven Wrege
05.2022 - 08.2024
HCA-C Certificate - Health Care Administration
Pima Medical Institute
High School Diploma -
Bernalillo High School