Briana Crochunis
Las Vegas
Summary
Professional customer service expert with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, empathy, and results-driven approach in high-pressure environments.
Overview
16
16
years of professional experience
Work History
Pet Sitter/House Sitter
Nellis AFB Families
Las Vegas, NV
01.2009 - 04.2025
- Provided nurturing and trustworthy overnight and vacation pet care services to support pet owners' peace of mind while away.
- Oversaw daily operations including check-ins to assess animal health. Managed feeding routines to optimize dietary needs. Directed cleaning processes for litter boxes and kennels to uphold hygiene standards.
Customer Service Representative
Ascensus
Remote, NV
11.2024 - 02.2025
- Delivered exceptional customer service, resolving inquiries and issues promptly.
- Managed high-volume calls while maintaining quality assurance standards.
Signature Verifier
Marathon Staffing
Las Vegas, NV
04.2024 - 10.2024
- Analyzed and confirmed consistency of signatures on mail-in ballots with registered voter records to maintain election security.
- Maintained accurate records of verification processes and results.
Sales Representative
Primerica
Las Vegas, NV
08.2023 - 02.2024
- Facilitated onboarding and skill development programs to enhance sales team performance.
- Drove sales growth by implementing upselling and cross-selling strategies for additional products and services.
Telemarketing Representative
Research America
Pottsville, PA
10.2014 - 01.2015
- Administered political questionnaires over the phone to collect data from diverse respondents.
- Developed scripts to enhance communication effectiveness and improve customer interactions.
Janitorial Worker
Boscov's Department Store
Pottsville, PA
08.2014 - 09.2014
- Conducted regular cleaning and maintenance tasks to uphold store standards and promote a welcoming atmosphere.
- Maintained cleanliness and organization in high-traffic retail areas.
Cashier/Sales Associate
Family Dollar
Pottsville, PA
07.2014 - 08.2014
- Ensured consistent service levels to enhance customer satisfaction.
- Assisted customers with inquiries, providing exceptional service to enhance shopping experiences.
Phlebotomist/Medical Assistant
Simon Kramer Cancer Institute
New Philadelphia, PA
12.2013 - 04.2014
- Performed vein puncture sticks to facilitate effective patient care and treatment.
- Completed lab requisition forms
- Designed and submitted charts to enhance reporting accuracy.
- Monitored and recorded patient vital signs to ensure accurate health assessments.
Education
Phlebotomy -
McCann School of Business And Technology
Pottsville, PA04.2024
High School Diploma -
Schuylkill Haven
Schuylkill Haven, PA06.2011
Skills
- Customer service, Communication skills, Computer literacy, Leadership, Telemarketing, Cold Calling, Phone Etiquette, Medical Records, Medical Scheduling
- Honest and trustworthy
- Punctual and reliable
Timeline
Customer Service Representative
Ascensus
11.2024 - 02.2025
Signature Verifier
Marathon Staffing
04.2024 - 10.2024
Sales Representative
Primerica
08.2023 - 02.2024
Telemarketing Representative
Research America
10.2014 - 01.2015
Janitorial Worker
Boscov's Department Store
08.2014 - 09.2014
Cashier/Sales Associate
Family Dollar
07.2014 - 08.2014
Phlebotomist/Medical Assistant
Simon Kramer Cancer Institute
12.2013 - 04.2014
Pet Sitter/House Sitter
Nellis AFB Families
01.2009 - 04.2025
Phlebotomy -
McCann School of Business And Technology
High School Diploma -
Schuylkill Haven