Briana Crochunis
Las Vegas
Summary
Professional customer service expert with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, empathy, and results-driven approach in high-pressure environments.
Overview
17
17
years of professional experience
Work History
Pet Sitter/House Sitter
Nellis AFB Families
2009.01 - Current
- Provided nurturing and trustworthy overnight and vacation pet care services to support pet owners' peace of mind while away.
- Oversaw daily operations including check-ins to assess animal health. Managed feeding routines to optimize dietary needs. Directed cleaning processes for litter boxes and kennels to uphold hygiene standards.
Call Center Representative
Century Technology
2026.04 - 2026.06
- Managed high-volume inbound calls, ensuring excellent customer service and satisfaction.
- Resolved customer inquiries efficiently, applying product knowledge and troubleshooting skills.
Customer Service Representative
Ascensus
2025.11 - 2026.02
- Delivered exceptional customer service, resolving inquiries and issues promptly.
- Managed high-volume calls while maintaining quality assurance standards.
Signature Verifier
Marathon Staffing
2024.04 - 2024.10
- Analyzed and confirmed consistency of signatures on mail-in ballots with registered voter records to maintain election security.
- Maintained accurate records of verification processes and results.
Sales Representative
Primerica
2023.08 - 2024.02
- Facilitated onboarding and skill development programs to enhance sales team performance.
- Drove sales growth by implementing upselling and cross-selling strategies for additional products and services.
Telemarketing Representative
Research America
2014.10 - 2015.01
- Administered political questionnaires over the phone to collect data from diverse respondents.
- Developed scripts to enhance communication effectiveness and improve customer interactions.
Janitorial Worker
Boscov's Department Store
2014.08 - 2014.09
- Conducted regular cleaning and maintenance tasks to uphold store standards and promote a welcoming atmosphere.
- Maintained cleanliness and organization in high-traffic retail areas.
Cashier/Sales Associate
Family Dollar
2014.07 - 2014.08
- Ensured consistent service levels to enhance customer satisfaction.
- Assisted customers with inquiries, providing exceptional service to enhance shopping experiences.
Phlebotomist/Medical Assistant
Simon Kramer Cancer Institute
2013.12 - 2014.04
- Performed vein puncture sticks to facilitate effective patient care and treatment.
- Completed lab requisition forms
- Designed and submitted charts to enhance reporting accuracy.
- Monitored and recorded patient vital signs to ensure accurate health assessments.
Education
Bachelor of Science -
McCann School of Business And Technology
Pottsville, PA2014
High School Diploma -
Schuylkill Haven
Schuylkill Haven, PA2011-06
Skills
- Customer service, Communication skills, Computer literacy, Leadership, Telemarketing, Cold Calling, Phone Etiquette, Medical Records, Medical Scheduling
Timeline
Call Center Representative
Century Technology
2026.04 - 2026.06
Customer Service Representative
Ascensus
2025.11 - 2026.02
Signature Verifier
Marathon Staffing
2024.04 - 2024.10
Sales Representative
Primerica
2023.08 - 2024.02
Telemarketing Representative
Research America
2014.10 - 2015.01
Janitorial Worker
Boscov's Department Store
2014.08 - 2014.09
Cashier/Sales Associate
Family Dollar
2014.07 - 2014.08
Phlebotomist/Medical Assistant
Simon Kramer Cancer Institute
2013.12 - 2014.04
Pet Sitter/House Sitter
Nellis AFB Families
2009.01 - Current
High School Diploma -
Schuylkill Haven
Bachelor of Science -
McCann School of Business And Technology