Briana Dailey
New Castle,DE
Summary
Pharmacy Technician with focus on accuracy and patient care. Proficiency at medication preparation and inventory management, contributing to efficient pharmacy operations. Strong emphasis on team collaboration and adaptability to changing demands, ensuring reliable and flexible support.
Skilled pharmacy professional with proven track record in medication preparation, customer interaction, and inventory management. Knowledgeable in pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards. Reliable, results-driven, and focused on delivering high-quality patient care.
Overview
3
3
years of professional experience
Work History
Pharmacy Technician
Walgreens
New Castle, DE
06.2025 - Current
- Enter prescription data into the system (drug, dosage, patient info)
- Count medications, measure liquids, prepare prescriptions, print and attach label to prescription bottles
- Process insurance claims, troubleshoot rejections and communicate with patients
- Restock medications and supplies, check for expired drugs and order medications
- Answer phone calls and assist with refills, direct clinical questions to the pharmacist, and help customers pick up prescriptions
- Follow HIPPA laws to protect patient privacy and maintain a clean ,organized workspace
Operations Associate
Sephora
Newark, DE
11.2024 - 05.2025
- Managed inventory processes, reducing discrepancies and enhancing stock accuracy.
- Cultivated client relationships, boosting customer satisfaction through effective communication.
- Organized cash operations, improving financial accuracy with daily reconciliations.
- Analyzed sales trends, informing strategic decisions for better product availability.
- Fostered strong client relationships through effective communication, ensuring a personalized shopping experience that elevated customer satisfaction.
- Assisted clients with product selections, creating a welcoming environment that encouraged repeat visits and loyalty.
Digital Team Lead
Walmart
Middletown, DE
11.2022 - 11.2024
- Coordinated with inventory teams to streamline stock replenishment processes, ensuring optimal product availability for online orders.
- Led a team of personal shoppers to enhance order accuracy, resulting in noticeable improvements in customer satisfaction ratings.
- Analyzed customer feedback to refine shopping processes, leading to marked gains in repeat order rates and client loyalty.
- Fostered a positive team environment by mentoring new staff, enhancing team collaboration and overall morale.
- Managed daily order fulfillment tasks while maintaining cleanliness and organization in the backroom, ensuring efficient operations.
- Evaluated sales data to identify trends, enabling targeted promotions that boosted sales and improved customer engagement.
Education
High School Diploma - Health Information Technology
St George’s Technical High School
Middletown, DE07.2021
Skills
- Problem-solving
- Customer Service
- Accountable
- Adaptable
- Detail-oriented
- Compassionate
- Critical Thinking
- Interpersonal Skills
Timeline
Pharmacy Technician
Walgreens
06.2025 - Current
Operations Associate
Sephora
11.2024 - 05.2025
Digital Team Lead
Walmart
11.2022 - 11.2024
High School Diploma - Health Information Technology
St George’s Technical High School
Awards
Blue Hen Academic Conference Award, Certificate Dean Vaughns Medical Term 350