Briana DaPonte
Bridgewater,MA
Summary
Dedicated and adaptable professional with a proactive attitude, and the ability to learn quickly. Strong work ethic, and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Experienced in fast-paced environments, and adaptable to last-minute changes. Thrives under pressure, and consistently earns high marks for work quality and speed.
Overview
5
5
years of professional experience
Work History
Walgreens Shift Leader
Walgreens
Bridgewater , MA
10.2024 - Current
- Monitored employee performance to ensure compliance with company policies and procedures.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Assisted in training new employees on shift operations.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Educated customers about offerings, promotions and pricing to boost sales.
Dunkin’ Donuts Shift Leader
Dunkin' Donuts
Rehoboth, Ma
08.2021 - 10.2024
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Answered incoming calls in a professional and courteous manner, providing excellent customer service.
Road Clean Up
Volunteer Work
, RI
06.2023 - 08.2023
- Emptied wastebaskets, emptied ashtrays and transported trash to disposal area.
- Provided assistance with moving furniture or large items within the facility.
- Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
Babysitter
Self-employeed
Pawtucket, Rhode Island
06.2020 - 08.2022
- Organizing playdates with other children and providing supervision during outdoor activities.
- Assisting with meals, snacks, and bedtime routines for the children.
- Greeting parents upon arrival home from work and providing updates on the day's events.
- Completing light housekeeping tasks such as tidying up toys and books.
- Providing a safe environment for children to explore their curiosity and creativity.
Education
Some College (No Degree) - Early Childhood Education
Bridgewater State University
Bridgewater, MAHigh School Diploma -
Dighton-Rehoboth Regional High School
North Dighton, MA06-2023
High School - Culinary Arts
William M Davies
Lincoln, RISkills
- Customer Service Management
- Assigning Work
- Motivational Leadership
- Rules Enforcement
- Goal Setting and Tracking
- Creative Problem-Solving
- Team Leadership
- Complaint resolution
- Staff Training and Development
- Problem-Solving
- Cash Handling
- Flexible Schedule
- Safety processes and procedures
- Team motivation
- Positive Attitude
- Policy Enforcement
- Employee training
- Positive attitude
Timeline
Walgreens Shift Leader
Walgreens
10.2024 - Current
Road Clean Up
Volunteer Work
06.2023 - 08.2023
Dunkin’ Donuts Shift Leader
Dunkin' Donuts
08.2021 - 10.2024
Babysitter
Self-employeed
06.2020 - 08.2022
Some College (No Degree) - Early Childhood Education
Bridgewater State University
High School Diploma -
Dighton-Rehoboth Regional High School
High School - Culinary Arts
William M Davies