Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
References
Timeline
Generic

Briana Delgado

Plant City,FL

Summary

Detail-oriented individual with experience in customer service and appointment management. Known for effective communication and adaptability, contributing to efficient operations and enhanced customer satisfaction in various roles.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Cashier Team Lead

G Five Feed & Outdoor
Plant City, Florida
07.2025 - Current
  • Provided personalized customer service by assisting customers with locating animal feed and health products.
  • Managed call-ahead orders, restocked inventory, and coordinated package deliveries to departments.
  • Ordered food and supplies for dogs, cats, small animals, and birds to maintain stock levels.
  • Handled incoming calls, assisted with customer inquiries, and directed calls to appropriate departments.
  • Oversaw end-of-day store deposits and ensured accurate cash handling across all registers.

Front Desk Receptionist

True Blue Clinical Research
Tampa And Brandon, FL
06.2023 - 06.2024
  • Maintained cleanliness and stocked supplies for Brandon and Tampa reception areas.
  • Delivered exceptional customer service by greeting guests and managing phone inquiries.
  • Verified parent identification through collection of minors' birth certificates.
  • Optimized workflow by efficiently routing patients to exam rooms.
  • Provided snacks and water to enhance patient comfort, notifying supervisor for restocking needs.
  • Ordered food via DoorDash or retrieved from local restaurants for patients staying over two hours.
  • Scheduled and adjusted appointments based on patient requests for study participation.
  • Increased patient compliance by sending timely reminders for diary entries via text and phone.

Front Desk Receptionist

Kids Smiles Pediatric Dentistry
Tampa, FL
02.2022 - 05.2023
  • Delivered exceptional customer service during check-in and managed administrative tasks efficiently.
  • Resolved equipment issues independently and processed payments for procedures promptly.
  • Scheduled and coordinated appointments to meet diverse patient needs effectively.
  • Updated patient demographics while managing appointment confirmations and cancellations.
  • Facilitated seamless patient check-in and provided interpretation assistance for Spanish-speaking patients as needed.
  • Demonstrated excellent phone etiquette by answering calls promptly and assisting patients via text messages.
  • Resolved customer complaints swiftly to uphold high levels of satisfaction.
  • Verified insurance eligibility through Medicaid portal, ensuring accurate documentation of patient information.

Child Counselor

Advantage Academy Charter School
Plant City, FL
01.2019 - 07.2019
  • Managed care of students in after/before care program, performing opening and closing duties.
  • Recorded and tracked attendance, behavior, meals served, naps taken, and activities.
  • Maintained communication with parents, providing regular updates on children’s progress.
  • Created secure environment for children of varying ages to promote enrichment.
  • Ensured cleanliness and regular sanitization of toys, furniture, and equipment.
  • Coordinated engaging activities to enhance creativity and cognitive development post-homework.
  • Implemented safety measures to protect children's well-being in indoor and outdoor areas.
  • Established discipline through clear instructions and enforced positive behavior guidelines.

Education

High School Diploma -

Plant City High School
Plant City, FL
06-2019

Some College (No Degree) - Animation

Full Sail University
Winter Park, FL

Skills

  • Customer service
  • Organizational skills
  • Appointment management
  • Quick learner
  • Multitasking proficiency

Certification

  • CPR Certified as of June 12, 2024- June 12, 2026
  • FL 6-20 Resident All-Lines Adjuster License: Determines the amount of claim, loss or damage payable under an insurance contract, or settle the claim, loss or damage.

Accomplishments

  • Received 5 Hours of PTO for receiving the most reviews in the company for True Blue Clinical Research in regards to providing the best customer service.

Languages

English
Professional
Spanish
Limited

References

References available upon request.

Timeline

Cashier Team Lead

G Five Feed & Outdoor
07.2025 - Current

Front Desk Receptionist

True Blue Clinical Research
06.2023 - 06.2024

Front Desk Receptionist

Kids Smiles Pediatric Dentistry
02.2022 - 05.2023

Child Counselor

Advantage Academy Charter School
01.2019 - 07.2019

High School Diploma -

Plant City High School

Some College (No Degree) - Animation

Full Sail University

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