Briana Dickinson
Conroe
Summary
Highly motivated employee with a desire to take on new challenges. Adept at working effectively, unsupervised, and quickly mastering new skills. A solid track record in delivering quality work.Known for excellent communication and teamwork abilities, with a commitment to achieving company goals, and delivering exceptional service.. Passionate about continuous learning and professional development.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Central Research Inc
04.2022 - Current
- Assist via phone about 15 customers on average per day regarding technical issues and account details on five company platforms.
- Maintain a 100% scorecard average of quality service per week.
- Enhance customer satisfaction by promptly addressing concerns, and providing accurate information.
- Collaborate with team members to develop best practices for consistent customer service delivery.
- Educate customers about billing, payment processing, and policies and procedures.
- Review and analyze pertinent account data to provide account information and guidance to an average of 20 customers per day.
- Team leader of three team members to support with guidance, and new policies and procedures.
- Train new employees on guidance and call handling.
Correction Officer
Hendrick's County Work Release
Danville
12.2017 - 10.2020
- Overseen about 150 male and female residents.
- Recorded meticulous notations on residents' daily activities, including employment, treatment classes, medications, and meal time.
- Orchestrated randomized drug tests on female residents.
- Safely transported inmates to and from work sites.
- Ensured the safety and security of residents within the facility by conducting searches, supervising activities, and maintaining order.
- Searched the cells of residents to identify and confiscate contraband, and other prohibited items.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Cultivated positive relations with residents, reducing tensions, and promoting a safer environment.
911 Dispatcher
Marion County Sheriff Department
Indianapolis
07.2017 - 12.2017
- Received and responded to an average of 20 emergency and non-emergency calls per shift.
- Routed calls and relayed information to the police, fire, and ambulance services to meet individual call needs.
- Analyzed system maps and entered callers' detailed information into the Computer-Aided Dispatch system.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining the necessary information for emergency response teams.
Education
Master of Arts - Psychology
Indiana Wesleyan University
Marian, IN08-2020
Bachelor's Degree - Criminology
Indiana State University
Terre Haute, IN05-2017
Skills
- Data entry and record keeping
- Attention to detail
- Customer service
- Problem solving
- Computer Proficiency
- Microsoft Office Suite
- Verbal and written communication
- Conflict resolution
- Building rapport
Timeline
Customer Service Representative
Central Research Inc
04.2022 - Current
Correction Officer
Hendrick's County Work Release
12.2017 - 10.2020
911 Dispatcher
Marion County Sheriff Department
07.2017 - 12.2017
Master of Arts - Psychology
Indiana Wesleyan University
Bachelor's Degree - Criminology
Indiana State University
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