Briana Falcon
Portland
Summary
Highly organized Administrative Support Professional with notable experience in supporting leadership through complex scheduling, high‑level document preparation, executive communication, and stakeholder relationship management. Demonstrated ability to anticipate needs and manage shifting priorities while ensuring alignment with established procedures and preferences. Trusted to handle sensitive information with discretion and maintain confidentiality. Proactively identifies solutions to streamline workflows and achieve intended outcomes in high‑stakes environments. Proficient in the MS Office Suite and CRM systems.
Overview
8
8
years of professional experience
Work History
Judicial Assistant
Oregon Judicial Department
Portland
05.2025 - Current
- Manage the Judge’s high-volume, complex calendar, scheduling meetings, hearings, and other court proceedings while balancing competing deadlines and logistical needs
- Prepare the Judge for daily schedules in accordance with her preferences, to include providing an overview of upcoming matters, notating new and relevant information, and compiling and organizing case materials well in advance
- Draft, proofread, and edit correspondence, official court documents, meeting notes, and other professional communications on behalf of the Judge
- Serve as the primary point of contact for attorneys, court staff, government agencies, and the public, responding to inquiries and outlining instructions with sound judgment, discretion, and customer-service-oriented communication
- Track deadlines and workflow requirements using a combination of self-developed and CRM systems to manage caseloads, ensure timely follow-through, and support overall office operations
Legal Assistant (Office Administration)
IRS Office of Chief Counsel
Portland
09.2024 - 05.2025
- Review legal documents for accuracy and proper formatting, and electronically file them with the court
- Operate office equipment such as scanning, printing, and faxing, and compile mailings to petitioners and other professional agencies as needed
- Use various data systems and software to locate, track, extract, and input highly sensitive data. Such systems include SharePoint, DAWSON, CASE-MIS, Electronic Tax Court Service (eTCS), and Appeals Centralized Database System (ACDS). Currently training in CONCUR Travel Management as well as SalesForce platform
Marketing & Communications Assistant
Four Seasons of Food
Portland
10.2023 - 10.2024
- Perform a wide range of administrative duties, primarily related to the company’s contract work managing the Coffee Fest national trade shows for Clarion Events
- Assist in all stages of project development to include: conducting research on products and potential suppliers; procuring information needed directly from suppliers and organizing it on a Microsoft Excel spreadsheet; preparing a budget proposal on Canva
- Input complex scheduling data into A2Z Events network system and review for accuracy before the data goes live to the public on the Coffee Fest website
- Manage multiple deadlines over multiple projects and platforms and prioritize as needed; utilize and update various tracking systems through shared documents on Google Drive
- Produce, edit, and reformat documents and correspondence with keen attention to detail
Office Administrative Assistant
Portland Public Schools
Portland
02.2024 - 09.2024
- Completed high volume of administrative tasks, inputting confidential data accurately using district computer programs amidst constant interruptions
- Maintain accurate student records electronically and in printed format including attendance records, new/transfer student registrations, student withdrawals, student course scheduling, immunization records, student grades and transcripts, and other sensitive information
- Served as first point of contact for parents, ensuring clear communication about upcoming events and activities, and addressing any issues
- Utilize office automation to produce reports, flyers, certificates, sign-up sheets, and other information tracking tables and documents
- Managed school calendar and coordinated school and office functions, collaborating with staff and community partners to plan and resolve various matters
Administrative Specialist / Scheduler
The Oregon Clinic
Portland
01.2023 - 12.2023
- Served as central point of communication for physicians, patients, and caregivers to coordinate services and appointments, navigate unique circumstances, and ensure mutual understanding between parties
- Scheduled, rescheduled, and monitored the cancellation of tests and appointments within the Athenahealth EHR system in order to maintain an efficient workflow. This required careful attention to detail, accuracy, and the handling of protected health information
- Interfaced and worked directly with medical staff, community offices, and other medical facilities to secure resources necessary for patient care. Identified and resolved potential resource conflicts
- Assisted in generating and running reports by department and modality to audit performance
- Generated and monitored informational material within a shared Microsoft OneNote document in Google Drive, to assist in the initial and ongoing training of personnel
Imaging Support Specialist
Legacy Meridian Park Hospital
Tualatin
01.2022 - 12.2023
- Administrative support to medical staff; primarily focused on acquiring and inputting medical history data into patient files in the EPIC EHR system in time for upcoming medical appointments
- Performed various clerical responsibilities for optimizing patient experience, to include monitoring department appointments and taking appropriate action when warranted, documenting efforts, fulfilling requests for CD copies of medical imaging and reports, and coordinating supplies and equipment to designated areas of the medical facility
- Engaged in professional correspondence in various formats such as e-mail, phone, fax, and mail
- Managed patient transport needs, including frequent communication with hospital staff, providing direct patient care and supervision, and resolving conflicts or handling crises as they arise
- Implemented effective and thorough communication strategies as a team in order to seamlessly and efficiently execute daily operations; analyzed effectiveness of strategies and modified as necessary
- Provided patients and their families with compassion and care; maintained confidentiality
- Assisted in the direct, one-on-one training of a new employee
Case Manager
Oregon DHS Child Welfare
Salem
01.2019 - 12.2022
- Managed a caseload of 10-20 clients who had or were at risk of having their children removed from their care; played a critical role in helping families achieve their goals while cohesively ensuring the safety of children. This meant applying state and federal regulations with agency policies and procedures, while in pursuit of reuniting and meeting the needs of children and their families
- Consulted with management, attorneys, and various professionals for major decision-making; otherwise worked autonomously; delegated tasks to support staff for assistance as needed
- Proactively sought creative and effective solutions by engaging children, families, resource parents, caregivers, colleagues, and community partners in collaborative case planning
- Coordinated, facilitated, and participated in various confidential meetings related to agency planning
- Conducted protective capacity assessments with clients to identify strengths and needs for case planning and goal setting; developed and implemented multifaceted trauma-informed strategies that built on family strengths and addressed areas of improvement; assessed effectiveness of strategies
- Responsible for establishing relevant support services for clients and children and monitoring their progress; acquired collaboration from service providers in the community
- Investigated, analyzed, and procured additional useful supplies and services; initiated connections, filled out applications, and prepared authorization and cost justification requests
- Regularly reviewed progress, identified barriers toward goal achievement, and determined next steps
- Composed various foundational case plans including safety plans, supervision plans, and visitation plans
- Responsible for court proceedings; produced accurate, thorough court reports, provided necessary evidence, and maintained professional, confidential communication with attorneys and legal staff
- Documented and maintained up-to-date private and sensitive information on all aspects of each case in OR-Kids information tracking system; managed and organized both electronic and physical case files
- Assessed individuals and home environments for safety and compliance with policy
- Effectively responded to crises involving minor to major child safety concerns
- Successfully built rapport and managed difficult conversations in high-stress circumstances with clients, children, and case stakeholders
Case Aide
Oregon DHS Child Welfare
Hillsboro
01.2019 - 12.2019
- Assisted caseworkers in the delivery of tasks and services, including processing referrals and other confidential documentation, case noting sensitive information in OR-Kids information tracking system, face-to-face visits, supervised visitation, transportation, and any other need, to ensure the appropriate continuity of authorized services and effectiveness of developed case plans initiated by case managers
- Constructed detailed chronologies of case histories upon request
- Took initiative to analyze needs or gaps and improvements to processes
- Prioritized designated tasks and managed multiple appointments and deadlines
Head Teacher
Puddle Jumpers Preschool
Wilsonville
01.2018 - 12.2019
- Collaborated with colleagues to design and implement curriculum that meets developmental needs of students
- Assessed and tailored approaches to effectively address each child's unique needs and strengths
- Implemented Positive Behavioral Interventions and Supports strategies in classroom settings
- Managed classroom schedule and environment to support optimal learning and behavior
- Built rapport with parents and communicated sensitive information.
Education
Bachelor of Arts - Family and Human Services, Early Childhood Education
University of Oregon
Eugene, OR06-2017
Skills
- Administrative and executive support
- Complex calendar management
- Scheduling and logistics
- Meeting planning and preparation
- Project coordination
- Priority management
- Anticipating needs
- Analytical problem solving
- Client relationship management
- Professional communication
- Meticulous attention to detail
- Data entry and tracking
- Document drafting
- Proofreading
- Proficiency in Microsoft Office Suite
Websites
Other Positions Held
- Hostess
- Server
- Personal Trainer
- Barista
- Caregiver
- Nanny
- Traffic Control Flagger
- Sales Associate
- Food Prep / Server
Timeline
Judicial Assistant
Oregon Judicial Department
05.2025 - Current
Legal Assistant (Office Administration)
IRS Office of Chief Counsel
09.2024 - 05.2025
Office Administrative Assistant
Portland Public Schools
02.2024 - 09.2024
Marketing & Communications Assistant
Four Seasons of Food
10.2023 - 10.2024
Administrative Specialist / Scheduler
The Oregon Clinic
01.2023 - 12.2023
Imaging Support Specialist
Legacy Meridian Park Hospital
01.2022 - 12.2023
Case Manager
Oregon DHS Child Welfare
01.2019 - 12.2022
Case Aide
Oregon DHS Child Welfare
01.2019 - 12.2019
Head Teacher
Puddle Jumpers Preschool
01.2018 - 12.2019
Bachelor of Arts - Family and Human Services, Early Childhood Education
University of Oregon