Briana Frisbie
Spring Hill
Summary
Dynamic front desk receptionist skilled in customer service, schedule management, and conflict resolution. Committed to creating welcoming environments and enhancing visitor experiences.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Castle Group
Land O' Lakes
06.2025 - Current
- Greeted and assisted visitors, ensuring a welcoming environment at the front desk.
- Managed incoming calls, directing inquiries to appropriate departments efficiently.
- Maintained front desk area, ensuring cleanliness and organization at all times.
- Resolved customer complaints professionally, enhancing overall satisfaction.
- Answered incoming calls, redirected callers to appropriate personnel or departments, and took messages.
- Greeted customers warmly, fostering a welcoming atmosphere.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Clarified policies and procedures for visitors, ensuring understanding.
Daycare Teacher
Discovery Point
Lutz
08.2023 - 06.2025
- Created engaging lesson plans tailored to diverse age groups and learning styles, enhancing children's learning experiences.
- Supervised daily activities, ensuring a safe and nurturing environment for children.
- Applied behavioral management strategies to promote positive behavior and mutual respect among children, contributing to a harmonious classroom environment.
- Facilitated educational games and crafts that stimulated creativity and critical thinking, encouraging children's cognitive development.
- Communicated with parents regarding child development and daily classroom activities.
- Taught children foundational skills in colors, shapes and letters.
- Developed lesson plans and activities to engage children in learning.
Before and After School Care Assistant
Boys & Girls Club Of Hernando County
Spring Hill
07.2020 - 09.2022
- Led engaging educational games and recreational activities, promoting children's development and enjoyment.
- Supervised children during activities, ensuring adherence to safety protocols for a secure environment.
- Assisted in planning daily schedules for before and after school programs.
- Implemented safety protocols to promote child well-being at all times.
- Provided homework assistance, fostering a supportive learning experience and enhancing academic skills.
- Fostered positive relationships among children to encourage teamwork and cooperation.
- Supervised students during outdoor playtime, ensuring safety regulations were followed.
Crew Member
Dunkin' Donuts
Spring Hill
09.2016 - 09.2021
- Prepared and served a variety of coffee and food items to customers.
- Operated cash register, processed transactions efficiently, and addressed customer inquiries to ensure satisfaction.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Interacted with customers to enhance their experience and promote new products, fostering customer loyalty.
- Ensured cleanliness and organization of dining area and workstations to create a welcoming environment.
- Followed safety procedures for food handling and equipment operation in the kitchen.
- Stocked supplies, monitored inventory levels, and placed orders.
Education
High School Diploma -
Nature Coast Technical High School
Brooksville, FL05-2019
Associate of Arts -
Pasco-Hernando State College
New Port Richey, FL04-2026
Skills
- Front desk operations
- Customer service
- Phone etiquette
- Multi-line phone management
- Schedule management
- Data entry
- Attention to detail
- Organization skills
- Conflict resolution
- Team collaboration
Timeline
Front Desk Receptionist
Castle Group
06.2025 - Current
Daycare Teacher
Discovery Point
08.2023 - 06.2025
Before and After School Care Assistant
Boys & Girls Club Of Hernando County
07.2020 - 09.2022
Crew Member
Dunkin' Donuts
09.2016 - 09.2021
High School Diploma -
Nature Coast Technical High School
Associate of Arts -
Pasco-Hernando State College