Briana Gonzalez Emerson

• Built trusting relationships with customers by making personal connections.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Resolved customer complaints immediately, escalating those that required additional assistance.
• Performed scheduled inventory counts and supply audits.

• Assisted customers by asking open-ended question so I could comprehend their need and that way know what is the suitable merchandise.
• Always providing excellent customer service, following the company policies, rules and procedures to promote company goals.
• Simply representing what I'm selling, being a brand ambassador.
• Assisted with purchases, helping them locating items and signing up for rewards programs.
• Increase sales by suggesting different items or letting them know that we can order the items.
• Maintained a professional store appearance by cleaning, doing trash removal and maintaining good standards.
• Counted and stocked different types of merchandise to comply with inventory control tag requirements.

• Developed new garments based on established parameters or specific body measurements.
• Altered clothing to fit individual customers and repaired defective garments.
• Facing difficult decisions regarding how to repair or alter garments.
• Measuring customers and advising them about what suits them better.
• Making master patterns and personalized ones.
• Positioned master pattern on paperboard and drafted reference points based on data from charts.
• Dealing with time lines.
• Calculated dimensions and specifications from sales order and entered data in worksheets.

• Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
• Offered product samples to customers and providing information about the product so they can have an excellent customer service.
• Working in different schedules, according to the needs of the work space.
• Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
• Maintained temperature, sweep and sanitation logs to document proper conditions.
• Designed appealing product displays to maintain unique presentation.

This was my first job and it was the one that I learn most of it. It was a small retail store own by my dad. He stated selling tennis shoes and latter started to bring clothing. There I learn how to deal with clients needs. Processed merchandise returns and exchanges for customers to refund payments, sometimes trade items and offer store credit. it. But the thing I learned the most was how to give an excellence costumer service, because every client is different.