Briana Harris
Chicago,IL
Summary
Compassionate and detail-oriented administrative and customer service professional with 10+ years of experience in healthcare, property management, and client-facing roles. Adept at managing front-office operations, billing and collections, patient scheduling, and resolving inquiries with professionalism. Trained in massage therapy and skilled at fostering client comfort, trust, and positive experiences.
Overview
7
7
years of professional experience
Work History
Patient Experience Coordinator
Athletico Physical Therapy
Chicago, IL
03.2023 - Current
- Serve as the primary point of contact for patients, ensuring a smooth onboarding process, scheduling appointments, and matching patients with appropriate clinicians.
- Verify insurance benefits, assist with billing inquiries, and collect copays and outstanding balances.
- Support communication between clinical staff and external providers, including physicians, case managers, and legal representatives.
- Organize patient engagement efforts and milestone celebrations to promote a positive patient experience.
- Maintain front desk operations, enforce SOPs, and provide general clerical and administrative support.
Accounts Receivable & Collections Specialist
Mac Properties
Chicago, IL
08.2018 - 03.2023
- Managed accounts receivable/payable functions for a large residential portfolio; ensured compliance with lease agreements and company policies.
- Maintained accurate resident accounts in Salesforce, posting payments and reconciling financial records.
- Issued notices (late payments, eviction, and account reconciliations) and coordinated court appearances for eviction proceedings.
- Collected daily rental payments and processed refunds, chargebacks, and write-offs; collaborated with third-party collections.
- Delivered responsive customer service to residents and leasing staff regarding account issues and resolutions.
Education
GED -
Uic Fast West
Chicago, ILCompleted 750 Hour Massage Therapy Training Prog.
Cortiva Massage Therapy Institute
Chicago, IL07.2017
Skills
Front Desk Administration
Accounts Receivable & Billing
Patient Onboarding & Scheduling
Insurance Verification
Conflict Resolution
Salesforce, Microsoft Office (Excel, Word, Outlook)
HIPAA Compliance
Time Management & Multitasking
Customer Service Excellence
Massage Therapy Knowledge & Client Well-being
Additional Information
Private Nanny
Self-Employed — Chicago, IL | February 2012 – 2019
• • Provided full-time childcare, managing household routines, transportation, and supporting child development while maintaining a safe and nurturing environment.
Timeline
Patient Experience Coordinator
Athletico Physical Therapy
03.2023 - Current
Accounts Receivable & Collections Specialist
Mac Properties
08.2018 - 03.2023
GED -
Uic Fast West
Completed 750 Hour Massage Therapy Training Prog.
Cortiva Massage Therapy Institute