Briana Hernandez
Naples
Summary
Developed leadership and coordination skills in fast-paced environments. Expertise in managing teams, resolving conflicts, and ensuring efficiency through effective task delegation and operational oversight. Fast and efficient learner, and will finish tasks by the end of the work shift. Seeking to transition into a new field, leveraging strong organizational and communication abilities to contribute to a new team.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
Pet Supplies Plus
08.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Cashier
Publix
03.2021 - 08.2021
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Cashier
Michaels Craft Store
03.2017 - 02.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Scooper
Kilwins Chocolates & Ice Cream
02.2019 - 02.2020
- Handled high-pressure situations during peak hours by remaining calm and efficient in fulfilling customer orders.
- Promoted a positive atmosphere by engaging with customers and providing cheerful service.
- Ensured optimal product quality by consistently checking inventory and removing expired items.
- Assisted in training new scoopers, offering guidance on techniques and company policies.
Education
High School Diploma -
Lely High School
Naples, FL05.2020
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
Timeline
Shift Supervisor
Pet Supplies Plus
08.2021 - Current
Cashier
Publix
03.2021 - 08.2021
Scooper
Kilwins Chocolates & Ice Cream
02.2019 - 02.2020
Cashier
Michaels Craft Store
03.2017 - 02.2021
High School Diploma -
Lely High School
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