Briana Hernandez
Lynwood,CA
Summary
Dedicated professional with a strong background in customer service and administrative support. Proven ability to enhance guest experiences through effective communication and teamwork.
Enthusiastic professional with a versatile background in customer service and administrative tasks. Recognized for strong communication and collaboration skills, ready to leverage expertise to enhance operational efficiency and drive customer satisfaction.
Detail-oriented individual with extensive experience in customer service and administrative roles. Known for exceptional problem-solving skills and a strong work ethic, contributing to streamlined operations and improved client satisfaction.
Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.
Overview
7
7
years of professional experience
Work History
Cashier
Disneyland Park
Anaheim, CA
04.2022 - 08.2024
- Processed transactions efficiently using POS systems to enhance guest experiences.
- Assisted guests with inquiries, providing exceptional customer service and resolving issues promptly.
- Maintained accurate cash drawer balances through regular audits and reconciliation procedures.
- Collaborated with team members to streamline checkout processes, reducing wait times for guests.
- Trained new cashiers on operational procedures and best practices for customer interaction.
- Conducted daily sales reports, identifying trends to improve service delivery and product offerings.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Pediatric Medical Assistant
LONG BEACH FAMILY CLINIC
Long Beach, CA
01.2019 - 03.2022
- Coordinated scheduling and staffing to ensure optimal coverage and efficiency during peak hours.
- Resolved escalated customer complaints, maintaining positive relationships and loyalty.
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Increased first call resolution rates, reducing the need for follow-up calls and improving customer satisfaction.
- Coordinated scheduling and appointments for multiple departments, enhancing overall office workflow.
- Developed and maintained strong relationships with clients, fostering a welcoming environment.
- Implemented new filing system, improving document retrieval time by 30%.
- Resolved guest inquiries and complaints promptly, maintaining high levels of customer satisfaction.
- Utilized multi-line phone system to manage incoming calls efficiently while maintaining professionalism.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
IHSS Care Provider
IHSS Adult Services Program
Torrance, CA
03.2017 - 02.2022
- Provided personalized care to clients, ensuring comfort and safety in daily activities.
- Assisted clients with meal preparation and medication management to promote health and well-being.
- Developed strong relationships with clients, enhancing communication and trust for effective care delivery.
- Coordinated transportation for clients to medical appointments, improving access to essential services.
- Implemented individualized care plans, adapting strategies to meet diverse client needs effectively.
- Monitored client progress and reported changes to case managers, ensuring continuity of care.
- Provided transportation and appointments management.
- Provided transportation for clients to medical appointments, social events, and other necessary outings.
- Ensured a safe and comfortable environment by maintaining a clean and organized living space.
- Advocated for client rights and needs within the community, promoting awareness of available resources.
- Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
- Enhanced client well-being by providing compassionate care and support tailored to individual needs.
Education
High School Diploma -
HUNTINGTON PARK HIGH SCHOOL
Huntington Park, CASkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Telephone etiquette
- Data entry
- Team collaborat
- Appointment scheduling
- Verbal and written communication
- Administrative skills
- Office organization
- Filing
- Front office management
- Work prioritization
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Cashier
Disneyland Park
04.2022 - 08.2024
Pediatric Medical Assistant
LONG BEACH FAMILY CLINIC
01.2019 - 03.2022
IHSS Care Provider
IHSS Adult Services Program
03.2017 - 02.2022
High School Diploma -
HUNTINGTON PARK HIGH SCHOOL