Briana Juarez
Holland,MI
Summary
I am a dedicated individual who demonstrates ability to enhance customer satisfaction and streamline transactions, leading to increased repeat business while working in the retail industry. This has also helped with resolving customer concerns quickly and effectively to ensure satisfaction. I'm known for reliability, teamwork and strong work ethic. I'm looking forward to learning all area and not only continuing my education, but also growing with my team.
Overview
2025
2025
years of professional experience
Work History
Cashier
Home Goods
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Cash Office Associate
Home Goods
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
- Enhanced cash handling accuracy by conducting daily cash office audits and reconciliations.
- Managed the ordering of supplies necessary for cash office operations, avoiding unexpected shortages or delays in service delivery.
Merchandise Associate
Home Goods
Holland, MI
11.2023 - Current
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
Education
West Ottawa High School
Holland, MISkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Money handling
- Cash register systems
- Conflict resolution
- Merchandise restocking
- Cash drawer balancing
- POS system operations
- Staff training
- Retail merchandising
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Merchandise Associate
Home Goods
11.2023 - Current
Cashier
Home Goods
Cash Office Associate
Home Goods
West Ottawa High School