Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Briana Martinez

Amarillo,TX

Summary

Dynamic Operations Supervisor with a proven track record at Asset Protection Unit, excelling in performance monitoring and staff supervision. Enhanced team productivity through targeted training and effective task delegation. Skilled in ensuring operational excellence while fostering open communication, driving continuous improvement, and achieving timely project completions.

Overview

19
19
years of professional experience

Work History

Operations Supervisor

Asset Protection Unit
05.2019 - Current
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.

Loan Processor

AIG American General
10.2009 - 03.2017


  • Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
  • Assisted internal call center in understanding complex financial documents required for completing their loan applications successfully.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.

Grocery Team Member

United Supermarkets
05.2006 - 10.2009
  • Collaborated with team members to complete daily tasks, ensuring smooth operation of the grocery store.
  • Provided exceptional customer service, answering questions and helping customers locate items.
  • Maintained dairy department stock level, taking products from cooler to sales floor, opening cases and stocking on shelves in appropriate locations.
  • Retrieved items for customers and verified prices.

Education

High School Diploma -

Caprock High School
Amarillo, TX
05.2009

Skills

  • Performance monitoring
  • Task delegation
  • Staff supervision

Accomplishments

  • Resolved product issues through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 16 staff members.
  • Documented and resolved performance issues which led to successful outcomes.
  • Achieved leadership role within one year of being employed by completing new business implementation with accuracy and efficiency.

Timeline

Operations Supervisor

Asset Protection Unit
05.2019 - Current

Loan Processor

AIG American General
10.2009 - 03.2017

Grocery Team Member

United Supermarkets
05.2006 - 10.2009

High School Diploma -

Caprock High School

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Briana Martinez