Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Briana Mata

New York

Summary

Dedicated professional with expertise in customer service and reservation management. Proven ability to enhance guest experiences and ensure safety compliance in fast-paced environments.

Overview

9
9
years of professional experience
3
3
Certifications

Work History

Hostess

Virgils Real Bbq - Alicart Restaurants
New York
10.2025 - Current
  • Greeted guests warmly and escorted them to their tables.
  • Streamlined reservation systems and coordinated seating to optimize guest flow.
  • Communicated wait times clearly to guests while maintaining a positive atmosphere.
  • Partnered with team members to ensure seamless dining experiences for all patrons.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Assisted servers in bussing tables during busy periods.
  • Assisted guests with children and special needs to enhance overall comfort and satisfaction.

Exhibit Host

RiseNY
New York
04.2024 - 10.2025
  • Welcomed visitors and informed them about exhibits and museum programs to enhance their experience.
  • Managed ticket sales and streamlined visitor entry at front desk for efficient guest flow.
  • Conducted regular safety checks on rides before opening to guests.
  • Enforced all safety rules, regulations, and guidelines during daily operations.
  • Guided guests in following safety protocols to ensure a secure environment.

Model Scout

Barbizon Modeling School and Agency
New York
02.2024 - 05.2024
  • Scouted potential modeling talent at local events and on social media.
  • Coordinated promotional events to showcase new talent to industry professionals.
  • Sourced candidates through referrals and online platforms.

Cook

In-N-Out Burger
San Jose
06.2017 - 08.2023
  • Prepared dishes collaboratively with teammates in fast-paced environment, contributing to high customer satisfaction.
  • Prepared fresh ingredients for burgers and fries to support efficient service in fast-paced environment.
  • Monitored food safety practices to comply with health regulations and guidelines.
  • Maintained cleanliness and organization of kitchen workspace to ensure compliance with health standards.
  • Handled cash, credit, and gift card payments with attention to detail.
  • Trained new cashiers on register procedures and customer service standards.

Education

Associate of Arts - Musical Theatre

New York Conservatory For Dramatic Arts
New York, NY
05-2020

Skills

  • Reservation management
  • Customer service
  • Communication skills
  • Safety compliance
  • Event planning
  • Problem solving
  • Phone etiquette
  • Attention to detail
  • Food preparation
  • Hospitality and service industry background

Languages

Spanish
Limited

Certification

CPR Certified 

Timeline

Hostess

Virgils Real Bbq - Alicart Restaurants
10.2025 - Current

Exhibit Host

RiseNY
04.2024 - 10.2025

Model Scout

Barbizon Modeling School and Agency
02.2024 - 05.2024

Cook

In-N-Out Burger
06.2017 - 08.2023

Associate of Arts - Musical Theatre

New York Conservatory For Dramatic Arts
Briana Mata