BRIANA MORENO
Edwardsville,IL
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Direct Support Professional Caregiver
New choices home health
Bettendorf, IA
05.2022 - 07.2024
- Assisted patients with activities of daily living
- Greeted patients, answered questions and scheduled appointments
- Recorded vital signs, weight and patient information in electronic health records system
- Performed minor housekeeping tasks to keep patient areas clean and sanitized
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns
- Monitored individuals to identify and address specific care needs
- Supported unit efficiency by maintaining current and accurate clerical paperwork.
- Drove clients to shop for groceries, attend doctor appointments and run errands
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
Customer Service Associate
HyVee Foods
Rock Island, IL
06.2020 - 05.2023
- Handled large amounts of cash and balanced cash drawer daily, within prescribed balancing guidelines.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Provided product recommendations based on customer needs.
- Answered phone calls from customers promptly and courteously.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
Education
Nursing Assistance -
Black Hawk College
Moline, IL06.2022
Nursing -
Southern Illinois University Edwardsville
Edwardsville, ILSkills
- Customer Support
- Inbound and Outbound Calling
- Upbeat and Positive Personality
- Bilingual Spanish and English
- Dependable and Responsible
- Respectful and Compassionate
- First-aid and CPR
- Activity Planning
Timeline
Direct Support Professional Caregiver
New choices home health
05.2022 - 07.2024
Customer Service Associate
HyVee Foods
06.2020 - 05.2023
Nursing Assistance -
Black Hawk College
Nursing -
Southern Illinois University Edwardsville
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