Theresa Sosa
Davis,CA
Summary
I have recently completed my associate degree at Woodland Community College. My current objective is to gain experience in the work field as I prepare to transfer into a nursing program at Sacramento state university. I have experience with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. I am a professional caregiver with commitment to high standards and achieving impactful results. Proven ability to provide compassionate support and maintain positive living environment. Reliable team collaborator who adapts to changing needs and ensures quality care. Skills include effective communication, empathy, and problem-solving.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Direct Support Professional Caregiver
Strategies To Empower People
06.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
- Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
- Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Managed medications for clients, ensuring proper dosages were taken on schedule and any side effects were promptly reported to healthcare professionals.
- Established trust-based relationships with clients by consistently demonstrating respect, empathy, reliability, and genuine concern for their wellbeing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Clerk
Impact Fulfillment Services
02.2019 - 10.2020
- Transitioned between warehouse and office work, Overseen loading/unloading and moving of all orders, Clerical work
Packer
FedEx Fender
07.2018 - 01.2019
- Scanning, sorting merchandise, completing outbound orders, processing labels, assembling and packaging items for outbound shipping, operated manual hand forklift
Owner
Theresa’s Cell Phone Accessories
03.2014 - 06.2018
- Determine goods and services to be sold, put into force prices, establish credit terms based on forecasts of customer demand, perform sales, greeting customers, assisting customers with merchandise selection, stocking shelves and taking inventory
Education
Social & Behavioral Science Associate in Arts -
Woodland Community College
Woodland, CAPre-Health Occupations Associate in Science. -
Woodland Community College
Woodland, CA05.2024
Skills
- Customer support
- Organized
- Problem solving
- Written communications
- Performance management
- Emotional Support
- Strong Ethics
- Special Needs Care
Certification
CPR/AED (Adult/Child/Infant), 05/01/24
Languages
Spanish
Native or Bilingual
Timeline
Direct Support Professional Caregiver
Strategies To Empower People
06.2024 - Current
Clerk
Impact Fulfillment Services
02.2019 - 10.2020
Packer
FedEx Fender
07.2018 - 01.2019
Owner
Theresa’s Cell Phone Accessories
03.2014 - 06.2018
Social & Behavioral Science Associate in Arts -
Woodland Community College
Pre-Health Occupations Associate in Science. -
Woodland Community College