Briana Perry
Avon,MA
Summary
Communicative customer service and store office professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
I am looking for a part-time job where I can offer my skills and build genuine connections with coworkers and the community
Overview
8
8
years of professional experience
Work History
Store Office Representative
Jordan's Furniture
Avon, MA
08.2017 - Current
- Proofread and corrected correspondence and reports for error-free documentation.
- Answered phone calls and welcomed visitors to office.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
Bachelor of Science - Animal Science
University of Connecticut
Storrs, CT05.2012
High School Diploma -
Norfolk County Agricultural High School
Walpole, MA06.2008
Skills
- Prioritizing Work
- Excel Spreadsheets
- Issue Resolution
- Clerical Support
- Appointment Scheduling
- Data Entry
- Time Management
- Customer Service
- Service Oriented
Timeline
Store Office Representative
Jordan's Furniture
08.2017 - Current
Bachelor of Science - Animal Science
University of Connecticut
High School Diploma -
Norfolk County Agricultural High School