Briana Petersen
Cedar Falls,IA
Overview
13
13
years of professional experience
Work History
Assistant Store Leader
Scheels
Johnstown, CO
08.2019 - Current
- Assisted in daily store operations to ensure efficient workflow, proper scheduling and customer satisfaction.
- Manage inventory levels while following sales trends to meet demands while also meeting EOY cash goals
- 5 years on the Hiring Team - Recruited and hired talented individuals bringing depth and experience to the team
- Played an integral role in the successful execution of annual physical inventories, ensuring accuracy and efficiency in the process.
- Mentored employees to help improve skills and enable team members to become peak performers on job.
Specialty Shop Manager
Scheels
Fargo, ND
06.2018 - 08.2019
- Managed daily operations, ensuring exceptional customer service and efficient store workflow.
- Trained staff on product knowledge and sales techniques to enhance team performance.
- Analyzed sales trends to adapt promotional strategies and improve overall store performance.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
E-Commerce Web Merchant
Scheels
Fargo, ND
12.2016 - 06.2018
- Provided product knowledge support, addressing customer inquiries effectively.
- Manage the online presence of thousands of products and promotions on Scheels.com ensuring accuracy on each item.
- Work with a team to plan daily/weekly email and website home page content
Part Time Associate
Scheels
Fargo, ND
11.2012 - 12.2016
- Various part time roles including: Cashier, Visa Associate, and Shoe Sales Associate.
Customer Service Representative
Ramsey National Bank
Fargo, ND
05.2013 - 05.2015
- Resolved customer inquiries and provided accurate information regarding banking products and services.
- Assisted clients with account management and transaction processing, ensuring a seamless experience.
Education
Bachelor Of Science - Finance And Marketing
North Dakota State University
Fargo, ND05.2017
Skills
- Customer relationships
- Store operations
- Merchandise display
- Inventory management
- Problem-solving
- Team building and leadership
Accomplishments
- Awarded Assistant Store Leader of the Year for 2024
Timeline
Assistant Store Leader
Scheels
08.2019 - Current
Specialty Shop Manager
Scheels
06.2018 - 08.2019
E-Commerce Web Merchant
Scheels
12.2016 - 06.2018
Customer Service Representative
Ramsey National Bank
05.2013 - 05.2015
Part Time Associate
Scheels
11.2012 - 12.2016
Bachelor Of Science - Finance And Marketing
North Dakota State University