Briana Puente
Anaheim,CA
Summary
Hardworking employee with exceptional customer service, multitasking and time management abilities. Devoted to giving customers/members a positive and memorable experience. Adept at working effectively unsupervised and quickly mastering new skills. A detail-oriented professional with strong interpersonal, organizational and communication skills. Results-oriented, dependable and professional experienced in customer service and sales. Excels in fast–paced environments. Successful in supervising and motivating staff to increase productivity and company profitability. Work well independently and as part of a team. Committed to excellence.
Overview
8
8
years of professional experience
Work History
Office Manager/Accountant
JP Construction
12.2018 - 03.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
Accounting
Fix Auto Collision
08.2016 - 11.2018
- Reduced accounting errors by implementing thorough reconciliation procedures.
- Investigated and resolved accounting, service and delivery concerns.
- Analyzed accounting systems for efficiency and effectiveness.
- Reduced data entry time for accounting tasks by introducing efficient spreadsheet templates.
- Improved financial reporting accuracy by implementing new accounting software and streamlining processes.
- Created and implemented effective accounting systems, best practices, and policies.
- Enhanced financial accuracy by implementing efficient accounting systems and procedures.
Administrative Assistant
Camtech Corporation
01.2016 - 08.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Administrative Assistant
Lawyer Referral Service/ Southeast District Bar
12.2012 - 12.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
High School Diploma -
Bellflower Highschool
06-2010
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Ms Office; Ms powerpoint; Ms Excell; Ms Windows
- Employee training
- Documentation and control
- Customer relations
Timeline
Office Manager/Accountant
JP Construction
12.2018 - 03.2021
Accounting
Fix Auto Collision
08.2016 - 11.2018
Administrative Assistant
Camtech Corporation
01.2016 - 08.2016
Administrative Assistant
Lawyer Referral Service/ Southeast District Bar
12.2012 - 12.2015
High School Diploma -
Bellflower Highschool
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