Summary
Overview
Work History
Education
Skills
Timeline
Generic

Briana Santomassino

Utica,NY

Summary

Dynamic and results-driven Waitress Supervisor at Grande’s Pizzeria and Restaurant, adept at task delegation and complaint handling. Successfully trained new staff, enhancing customer service quality and order accuracy. Leveraged Microsoft software for efficient scheduling, ensuring optimal coverage during peak hours and promoting sales through exceptional service.

Overview

19
19
years of professional experience

Work History

Waitress Supervisor

Grande’s Pizzeria and Restaurant
Sauquoit, NY
01.2007 - Current
  • Assisted in training new staff on customer service protocols and restaurant procedures.
  • Coordinated shift assignments to ensure coverage during peak hours
  • Provided support to management in resolving customer complaints effectively.
  • Worked with Microsoft software to schedule employees

Education

High School Diploma -

New Hartford Senior High School
New Hartford, NY
06.2007

Skills

  • Task delegation
  • Complaint handling
  • Order accuracy
  • Sales promotion

Timeline

Waitress Supervisor

Grande’s Pizzeria and Restaurant
01.2007 - Current

High School Diploma -

New Hartford Senior High School
Briana Santomassino