Qualified graduate and emerging professional eager to build industry career. Quick learner with great people skills and focus on problem-solving. Handles complex assignments without complaint and works great under pressure.
Overview
14
14
years of professional experience
Work History
Certified Pharmacy Technician
CVS Pharmacy
El Paso, TX
09.2020 - Current
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Communicated directly with doctors offices via telephone, fax, and email.
Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Retail Store Manager
Charlotte Russe
El Paso, TX
09.2013 - 03.2019
Managed store organization, maintenance and purchasing functions.
Trained team members in successful strategies to meet operational and sales targets.
Resolved customer service issues promptly.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Assistant Retail Store Manager
Melrose
EL PASO, TX
05.2007 - 09.2013
Trained and managed associates in customer service and sales techniques.
Managed scheduling for store shifts to accomplish proper staffing.
Assisted Manager in interview process of prospective employees and provided feedback.
Developed innovative and creative merchandise displays to drive point-of-sale purchases.