Summary
Overview
Work History
Education
Skills
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Timeline
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Briana Valencia

Houston,TX

Summary

Professional agent experienced in remote customer service and support. Skilled in handling inquiries, resolving issues, and managing tasks with efficiency. Strong focus on team collaboration and achieving results. Reliable, adaptable, and proficient in communication, problem-solving, and time management.

Overview

9
9
years of professional experience

Work History

Licensed Insurance Agent

Aetna Medicare
Remote
07.2023 - 02.2026
  • Streamlined policy enrollment for Medicare members, ensuring smooth transitions for new and existing policies.
  • Guided clients through Medicare options and benefits.
  • Facilitated members' decision-making in policy selection.

Retention Specialist

State Farm
Remote
04.2020 - 07.2023
  • Guided clients through auto insurance policy selection and coverage options.
  • Increased customer satisfaction by providing personalized auto insurance solutions tailored to individual needs.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.

Food Service Assistant

Tx Children’s Hospital
Houston Tx
08.2017 - 03.2020
  • Followed all food safety regulations while preparing meals for patients.
  • Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
  • Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.

Education

High School Diploma -

University Park Academy
Houston Tx

Skills

  • Customer service
  • Patient experience
  • Hospital experience
  • Multitasking
  • Excellent communication

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Timeline

Licensed Insurance Agent

Aetna Medicare
07.2023 - 02.2026

Retention Specialist

State Farm
04.2020 - 07.2023

Food Service Assistant

Tx Children’s Hospital
08.2017 - 03.2020

High School Diploma -

University Park Academy