Briana Leal
Assistant Manager
North Liberty,IA
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Assistant Manager
Verizon
Coralville, Iowa
04.2021 - Current
- Lead my team by resolving customer issues and assisting with customer transactions
- Inspire my team with training and coaching to deliver an exceptional customer experience by managing customer flow and store traffic
- Identify any selling skill gaps, then create and implement development plans to help the team meet and exceed sales metrics & quota assignments
- Run store operations - analyze staffing needs, report financial and sales data, manage cash, meet compliance, open trouble tickets with Facilities/Network/IT as needed to ensure store up- time and functionality
- Monitors inventory by restocking shelves by ordering product, maintains device security and manages cleanliness of the store
- Manage store merchandising and planogram compliance in accordance with company expectations
- Complete store opening and closing activities
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
SOLUTION SPECIALIST
Verizon
Coralville, IA
06.2019 - Current
- Greet customers and ascertain what each customer wants or needs
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
- Exchange merchandise for customers and accept returns
- Estimate and quote trade-in allowances
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
MAKE-UP ARTIST
INDEPENDENT
Iowa City, IA
01.2017 - Current
- Complete proficient makeup for weddings and special occasions on a regular basis
- Manage scheduling and account keeping
- I self promote by social networking, word of mouth and use of business cards.
SALES ASSOCIATE
U.S. Cellular
, IA
10.2018 - 05.2019
- Greet customers and ascertain what each customer wants or needs
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
- Maintain records related to sales
- Prepare sales slips or sales contracts
- Compute sales prices, total purchases and receive and process cash or credit payment
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Lead Teacher
Sprout Kids Academy
Tiffin, IA
09.2017 - 10.2018
- Accomplished and responsible in creating educational and recreational activities designed to develop children's psychological, emotional, behavioral, and social skills.
- At Sprout Kids Academy I created a customized lesson plan for each day and had to tailor it to each child, while working with the parents to develop specific schedules for each need. I observed their development and reported back to the parents daily. All while upholding the parents and children's safety and security through laid out procedures.
SALES ASSOCIATE
Bobbi Brown
Coralville, IA
06.2017 - 10.2017
- Worked with customers on a daily basis to fulfill their needs and ensure they had a good shopping experience
- Unpackaged product freight, unloaded and organized it onto the sales floor in an eye catching manor for customers
- Von Maur was similar to Kohl's except with a dierent brand
- Bobbi Brown is a prestige cosmetic line making it more expensive and valuable
- For each customer I custom tailored a skin care regimen and cosmetics for each need and concern
- Spanish - Business Level Speaking, Reading and Writing
- T Von Maur I had a client list that I would call from daily
- I would call to check on their products that they had previously purchased, would recommend products that I believed would work well for them and their needs and I would let them know of promotions going on.
SALES ASSOCIATE
Kohls
Coralville, IA
10.2016 - 08.2017
- Worked with customers on a daily basis to fulfill their needs and ensure they had a good shopping experience
- At Kohl's I would work one-on-one with customers to find a personalized skin care regimen for their use at home
- Each personalized regimen would consist of multiple products formulated to attend to problems or concerns the customer had
- Creative in creating displays to catch the eyes of the customers.I worked in very hectic and busy environment under much pressure but I was always able to defuse irritated customers by being polite and using my charm and wisdom to build their confidence in me.
Education
Esthetics
LA JAMES INTERNATIONAL COLLEGE
Iowa City 06.2016 - 06.2017
High School Diploma -
Iowa City High School
Iowa City, IA 08.2011 - 05.2015
Skills
Bilingual
Organized
Motivated
Coachable
Hard Working
Driven
Timeline
Assistant Manager
Verizon
04.2021 - Current
SOLUTION SPECIALIST
Verizon
06.2019 - Current
SALES ASSOCIATE
U.S. Cellular
10.2018 - 05.2019
Lead Teacher
Sprout Kids Academy
09.2017 - 10.2018
SALES ASSOCIATE
Bobbi Brown
06.2017 - 10.2017
MAKE-UP ARTIST
INDEPENDENT
01.2017 - Current
SALES ASSOCIATE
Kohls
10.2016 - 08.2017
Esthetics
LA JAMES INTERNATIONAL COLLEGE
06.2016 - 06.2017
High School Diploma -
Iowa City High School
08.2011 - 05.2015