Brianda Mendez
Paterson,NJ
Summary
Efficient and productive professional in the field of food service management and medical assistant, with the ability to complete tasks quickly and accurately. Possesses strong skills in inventory management, staff training, and excellence in customer service. Excels in leadership, communication, and problem solving, ensuring the smooth operation of service establishments.
Overview
9
9
years of professional experience
Work History
Restaurant Manager
Lincoln Deli
Hawthorne, New Jersey
03.2022 - 11.2024
- Provided exceptional customer service by anticipating guest needs before they arise.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Created detailed reports on weekly and monthly revenues and expenses.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Trained new employees to perform duties.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Established policies for cash handling procedures to maximize security measures.
- Coached staff on strategies to enhance performance and improve customer relations.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Resolved conflicts among employees in an effective manner.
Phlebotomy Technician
Kindcare Pediatric center
Passaic, NJ
04.2021 - 01.2022
- Maintained patient comfort and safety throughout the phlebotomy process.
- Participated in continuing education courses related to phlebotomy techniques.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Stored collected specimens according to established protocols for transport to the laboratory.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Utilized aseptic techniques to prevent infection and cross-contamination during blood collection.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Monitored inventory levels of supplies necessary for performing phlebotomy duties.
- Checked hemoglobin levels of individuals prior to blood donation.
- Maintained records of specimens taken, test results, or other pertinent information in an organized fashion.
- Verified patient identification prior to collection of specimens using two forms of ID verification.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
Medical Assistant
Kindcare Pediatric
Passaic, New Jersey
11.2019 - 01.2021
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Collected samples from patients for laboratory testing purposes.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Contacted medical facilities to schedule patients for admission.
- Positioned patients properly during examination or treatment for comfort and safety.
- Responded to patient callbacks and phone-in prescription refill requests.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Documented notes during patient visits.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Contacted pharmacies to submit and refill patients' prescriptions.
Waitress
Tucanes Restaurant
Prospect Park , NJ
01.2016 - 10.2019
- Informed customers of daily specials and signature menu items.
- Took orders for food and drinks and delivered them to guests.
- Bussed tables as needed during peak hours.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Replenished beverages when necessary.
- Served alcoholic beverages responsibly in accordance with state laws.
- Set up tables in between patrons to reduce wait times.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Stocked service areas with supplies during slow periods.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Education
High School Diploma -
Miguel Yanguela
Dominican Republic 06-2029
Brandford Institute
Paterson, NJ12-2019
Skills
- Restaurant operations management
- Stable work history
- Food plating and presentation
- Schedule coordination
- Full service restaurant background
- Performance improvement
- Inventory control and record keeping
- Customer loyalty
- Complaint resolution
- Adaptable
- Business operations expertise
- Passion for customer satisfaction
- Customer service best practices
- Employee schedule management
- Medical assistant experience
- Good at following the directions
Timeline
Restaurant Manager
Lincoln Deli
03.2022 - 11.2024
Phlebotomy Technician
Kindcare Pediatric center
04.2021 - 01.2022
Medical Assistant
Kindcare Pediatric
11.2019 - 01.2021
Waitress
Tucanes Restaurant
01.2016 - 10.2019
High School Diploma -
Miguel Yanguela
Brandford Institute