Brian (Hong) Lien
San Jose,CA
Summary
Proven leader at Manila Oriental Market, adept in operations oversight and customer engagement, enhanced store's operational efficiency and customer satisfaction. Skilled in inventory control and POS systems, successfully negotiated to cut costs, boosting profits. Expert in employing sales strategies, including upselling, to drive revenue growth.
Overview
17
17
years of professional experience
Work History
Assistant Store Manager
Manila Oriental Market
10.2006 - 09.2023
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Responsible of ordered seafood, grocery, produce for store sell and inventory control.
Education
Associate of Arts - Hospitality Management
San Francisco Hospitality Management College
San Francisco, CA06.1994
Associate of Arts - Mechanics And Repairers
Evergreen College
San Jose, CA05.1989
Skills
- Operations Oversight
- Customer Service and Engagement
- POS systems operations
- Pricing and Markdowns
- Sales Growth
- Sales Strategies
- Upselling and Cross Selling
- Inventory Control
- Department Oversight
- Store Organization
Languages
English
Chinese (Cantonese)
Chinese (Mandarin)
Vietnamese
Timeline
Assistant Store Manager
Manila Oriental Market
10.2006 - 09.2023
Associate of Arts - Hospitality Management
San Francisco Hospitality Management College
Associate of Arts - Mechanics And Repairers
Evergreen College
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