Brian M. Baltikas
Product Specialist
San Bernardino,CA
Summary
Highly motivated and experienced customer service professional with strong written and oral communications skills. Trained and experienced in resolving customer complaints and promoting conflict resolution. Consistently recognized for proven capability in financial planning, and data analysis, and serving as the liaison between multiple parties. Adaptable to new environments and diligently executes typical business and financial-based functions in fast-paced situations.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Car Sales Consultant
Vista Motors
Ontario, CA
01.2023 - Current
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Followed-up on warm and cold Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
Sales Manager/Administrator
Welcome Home LLC
, CA
12.2020 - Current
- Moving the client's property out of the house and into loading trucks
- Discussing house-staying procedures in a professional environment
- Handling of documents to clients as well as agents
- Calling agents as well as clients to notify them of updated moving procedures or any possible delays
- Handling of administrative and clerical duties for clients/ as well as management
- Taking phone calls, emailing, as well as printing documents to clients
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Proved successful working within tight deadlines and a fast-paced environment.
Customer Service Representative
GLC Distributions
San Bernardino, CA
08.2022 - 12.2022
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Reviewed order data to verify transactions and shipping dates.
Wireless Specialist, Assistant Manager
Premium Retail Wireless
Temecula, California
12.2020 - 06.2022
- Partnered with high-performing sales staff to provide quality customer service
- Assisted customers with billing and expense management, post-sale customer education on wireless services and equipment, issue resolution, and technical troubleshooting
- Served as customer advocate; interfaced with the client’s designated program administrators to provide product and service solutions
- Entrusted with training new employees and overseeing the day-to-day tasks of sales staff
- Oversaw employees with inventory and training with new procedures
- Under direct responsibilities for training new hires and other assistant managers
- Inventory management of new technology and performing audits
- Identified opportunities to improve wireless device performance by introducing new hardware or software updates.
Sales Associate
GNC
Temecula, California
01.2020 - 09.2020
- Served and assisted customers through the buying process
- Retained product, service, and company policy knowledge to serve as a resource for both coworkers and customers
- Answered incoming telephone calls to provide information about products, services, store hours, policies, and promotions
- Performed floor moves, merchandising, display maintenance, and housekeeping to ensure sale areas are well-stocked, organized, and up-to-date.
- Solved customer challenges by offering relevant products and services.
Sandwich Maker/Store Clerk
Jimmy Johns
San Antonio, Texas
12.2018 - 06.2019
- Worked alongside management and staff to efficiently process and complete multiple orders promptly.
- Maintained sanitation, health, and safety standards in work areas.
- Effectively operate POS systems.
- Prepared individualized food orders to meet optimal customer satisfaction.
- Organized work areas to foster efficiency and model exceptional kitchen etiquette.
Host/ Busser
Chili’s Yokosuka
07.2017 - 06.2018
- Supported management by resolving customer service and food-related discrepancies to maintain guest satisfaction.
- Scheduled reservations and notified servers and managers as needed to proactively prepare for large groups.
- Notified servers after seating parties in the section to facilitate prompt service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Bachelor of Arts - Business Administration
SDSU
San Diego, California 08.2022 - Current
Associate of Arts - Business Administration
Mt. San Jacinto College
Menifee, California 08.2020 - 12.2022
Accomplishments
- Telephone Service - Professionally processed 100+ calls per day, providing information and service to ensure customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Timeline
Car Sales Consultant
Vista Motors
01.2023 - Current
Bachelor of Arts - Business Administration
SDSU
08.2022 - Current
Customer Service Representative
GLC Distributions
08.2022 - 12.2022
Sales Manager/Administrator
Welcome Home LLC
12.2020 - Current
Wireless Specialist, Assistant Manager
Premium Retail Wireless
12.2020 - 06.2022
Associate of Arts - Business Administration
Mt. San Jacinto College
08.2020 - 12.2022
Sales Associate
GNC
01.2020 - 09.2020
Sandwich Maker/Store Clerk
Jimmy Johns
12.2018 - 06.2019
Host/ Busser
Chili’s Yokosuka
07.2017 - 06.2018
Similar Profiles
Seth CohenSeth Cohen
Auto Sales at AutoStar / Groove / Vista / Silverthorne MotorsAuto Sales at AutoStar / Groove / Vista / Silverthorne Motors
Baba Alimou TALLBaba Alimou TALL
Directeur général at VISTA ASSURANCES, (Membre du Group VISTA HOLDING)Directeur général at VISTA ASSURANCES, (Membre du Group VISTA HOLDING)
Stephanie QuintanillaStephanie Quintanilla
Community Engagement Specialist at Vista Village - Vista Del MarCommunity Engagement Specialist at Vista Village - Vista Del Mar