Robert Johnson
Cleveland,OH
Summary
Guest Services professional with background in delivering exceptional customer experiences in hospitality environments. Skilled in problem-solving, conflict resolution, and maintaining customer satisfaction. Known for strong team collaboration, adaptability, and consistently achieving results. Proficient in handling inquiries, managing inquiries, and ensuring smooth operations. Reliable, flexible, and focused on enhancing customer services and operational efficiency.
Overview
16
16
years of professional experience
Work History
Car Sales Consultant
Nick Mayer Ford
Wickliffe, OH
09.2025 - Current
- Assisted customers in vehicle selection by providing product knowledge and addressing inquiries.
- Conducted test drives to demonstrate vehicle features and performance to potential buyers.
- Collaborated with team members to maintain a well-organized sales floor and inventory displays.
- Managed customer follow-ups to ensure satisfaction and encourage repeat business.
Car Sales Consultant
Spitzer Hyundai
Cleveland, OH
08.2020 - 09.2025
- Utilized CRM software to track leads, manage customer relationships, and document interactions.
- Participated in training sessions to enhance sales techniques and product awareness skills.
- Supported promotional events by engaging with attendees and presenting vehicle options effectively.
- Resolved customer concerns promptly, contributing to overall positive shopping experiences.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Manager
Office Depot/ Office Max
Cleveland, OH
01.2018 - 08.2020
- Led team in achieving operational efficiency through process improvements and staff training.
- Developed and implemented strategic initiatives to enhance customer service satisfaction and retention.
- Managed inventory control systems to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends, drive promotions, and improve product placement strategies.
Sales Associate
Dicks Sporing Goods
Lyndhurst, OH
06.2016 - 04.2017
- Developed product knowledge to assist customers with informed purchasing decisions.
- Provided exceptional customer service, enhancing overall shopping experience and client satisfaction.
- Executed daily inventory management tasks to ensure stock availability and accuracy.
- Trained new team members on sales techniques and company policies to foster strong performance.
Guest Service Representative
Hyatt Regency Hotel
Cleveland, OH
10.2012 - 08.2014
- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
- Managed reservation systems, ensuring accuracy and timely updates for guest bookings.
- Trained new staff on operational procedures and customer service best practices.
- Collaborated with housekeeping to maintain high standards of room readiness and cleanliness.
Sales Associate
Marshalls Department Store
Mayfield Heights, OH
04.2011 - 08.2014
- Analyzed sales trends to identify areas for improvement and optimize product placement strategies.
- Collaborated with team members to achieve sales targets and support promotional initiatives effectively.
- Implemented visual merchandising standards, improving store appearance and attracting customer interest.
- Led weekly team meetings to discuss performance metrics, encouraging a culture of continuous improvement.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Client Service Professional
H&R Block
Euclid, OH
11.2009 - 04.2012
- Provided exceptional client support by addressing tax-related inquiries and resolving issues efficiently.
- Educated clients on tax preparation processes and H&R Block services to enhance understanding and satisfaction.
- Assisted in preparing tax returns, ensuring accuracy and compliance with IRS regulations.
- Developed effective communication strategies to foster strong client relationships and promote retention.
Education
Cuyahoga Community College
Cleveland, Ohio, OHSkills
- Client relationship building
- Goal-oriented mindset
- Strong negotiation
- Sales strategies
- Customer service
- Friendly and enthusiastic
- Follow-up skills
- Issue resolution
- Sales closing
Accomplishments
Won "service excellence award" for exceptional customer service.
Promoted to manager within 6 months of working at Office Depot
Timeline
Car Sales Consultant
Nick Mayer Ford
09.2025 - Current
Car Sales Consultant
Spitzer Hyundai
08.2020 - 09.2025
Manager
Office Depot/ Office Max
01.2018 - 08.2020
Sales Associate
Dicks Sporing Goods
06.2016 - 04.2017
Guest Service Representative
Hyatt Regency Hotel
10.2012 - 08.2014
Sales Associate
Marshalls Department Store
04.2011 - 08.2014
Client Service Professional
H&R Block
11.2009 - 04.2012
Cuyahoga Community College