Brianna Alba
Saint Cloud
Summary
Dynamic and results-driven professional with a strong background in customer service at Publix and Firehouse Subs. Proven ability to enhance team efficiency and resolve issues effectively. Recognized for reliability and integrity, with expertise in point-of-sale systems and a commitment to delivering exceptional customer experiences.
Overview
4
4
years of professional experience
Work History
Cashier
Publix
Saint Cloud
05.2023 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained clean and organized checkout areas to enhance customer experience.
- Handled cash, credit, and debit transactions accurately while ensuring security protocols.
- Trained new cashiers on register procedures and customer service standards.
Shift Lead Manager
Firehouse Subs
Saint Cloud
07.2022 - 04.2023
- Supervised daily operations to ensure high-quality service and adherence to safety standards.
- Trained staff on food preparation techniques and customer service protocols.
- Managed inventory levels, placing orders to maintain stock availability and reduce waste.
- Implemented process improvements that enhanced team efficiency during peak hours.
- Exercised composure under pressure and in escalated customer service scenarios.
Education
High School Diploma -
Saint Cloud High School
Saint Cloud Florida Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Reliability and punctuality
- Professionalism and courtesy
- Issue resolution
Timeline
Cashier
Publix
05.2023 - Current
Shift Lead Manager
Firehouse Subs
07.2022 - 04.2023
High School Diploma -
Saint Cloud High School